Bhamini Patel
Wolcott,CT
Summary
Dedicated Phlebotomist with extensive experience at Saint Mary’s Hospital, Excellent at drawing Geriatric patients and children. Receiving and delivering specimens to appropriate departments in the lab. Perform EKG on all ages patients in outpatient settings.skilled in HIPAA compliance and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Fluent in Gujarati, Hindi, and English, I excel in data entry and patient intake, fostering trust and efficiency in healthcare settings.
Overview
26
26
years of professional experience
Work History
Phlebotomist
Saint.Mary’s Hospital
09.2010 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Phlebotomist II
The Hospital of Central Connecticut
11.2020 - 09.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboarding new phlebotomists.
Patient Service Representative
Saint.Mary’s Hospital
01.2022 - 03.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
Cashier Manager
Beerbarn Diiscount
09.2010 - 04.2022
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
Diagnostic Technician
Hackensack Medical Center
04.1999 - 09.2010
- Improved patient satisfaction with timely diagnosis through excellent communication and collaboration with medical staff.
- Continuously updated knowledge on current testing methodologies by attending relevant training sessions and workshops.
- Optimized resource utilization by managing inventory levels of consumables and ordering supplies as needed.
- Streamlined workflow for faster results by organizing and prioritizing daily tasks efficiently.
Education
Certificate - Medical Billing And Coding
Naugatuck Valley Community College
Waterbury, CT11.2019
Certificate - Phlebotomy/ EKG Technician
Manhattan Health Institute
New York, NY01.1999
High School Diploma -
N.Khigh School
India03.1993
Skills
- Customer service
- HIPAA compliance
- Excellent skill drawing blood from Geriatric and children
- Receiving and delivering specimens to appropriate departments in the lab
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Data entry proficiency
- Medical billing
- Interpreting physician orders
- Gujarati, Hindi And English fluency
- Epic system
- Team collaboration
Timeline
Patient Service Representative
Saint.Mary’s Hospital
01.2022 - 03.2024
Phlebotomist II
The Hospital of Central Connecticut
11.2020 - 09.2024
Phlebotomist
Saint.Mary’s Hospital
09.2010 - Current
Cashier Manager
Beerbarn Diiscount
09.2010 - 04.2022
Diagnostic Technician
Hackensack Medical Center
04.1999 - 09.2010
Certificate - Medical Billing And Coding
Naugatuck Valley Community College
Certificate - Phlebotomy/ EKG Technician
Manhattan Health Institute
High School Diploma -
N.Khigh School
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