Susan E. Charan
Hicksville,NY
Summary
Experienced Certified Paralegal with excellent office management and client relation skills seeking a position within a company where her experience and skills will be fully utilized and expanded.
Overview
18
18
years of professional experience
Work History
Director of Settlement Services
Mavrides. Moyal Packman & Sadkin
12.2018 - Current
- Increased sales by 15%
- Managed closing and scheduling calendar for firm
- Managed over 200 customer calls per day
- Created plans and communicated deadlines to complete projects on time
- Prepared variety of different written communications, reports and documents
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked with customers to understand needs and provide excellent service
Real Estate Paralegal
Kaplan Kaplan & DiTrapani
12.2012 - 11.2018
- Provided Paralegal services in a general practice law firm specializing in real estate law
- Prepared loan documentation for banks and generated closing packages
- Reviewed, analyzed, and researched titles, contracts of sale, and affidavits
- Gained proficiency in all phases of real estate closings from initiation through closing
- Developed strong relationships with all clients
- Received numerous commendations from clients and bank
- Resolved problems, improved operations and provided exceptional service
First Mortgage Manager-Client Service Coordinator
Titleserv/Settlement Corp
07.2003 - 12.2011
- Responsible for training of all staff, pipeline management and weekly status reports for team
- Extensive interactions with bank personnel as key liaison to various lenders and banks
- In-depth knowledge of a broad spectrum of financial vehicles including 1st /2nd mortgages, refinances, purchase transactions, and home equities
- Knows title review and can handle any aspect of settlement
- Management of daily operations of Retail Closing Department
- Pipeline management of most difficult closings as well as ongoing high volume caseload
- Provided assistance to Operations with creating new RESPA HUD as well as training of staff and lenders staff on proper execution of new guidelines
- As management worked with new hires, attended meetings, conference calls, webinars and seminars
- As a coordinator closed more loans monthly with fewer errors than any other coordinator.
Education
ABA Approved Certificate in Paralegal Studies -
NASSAU COMMUNITY COLLEGE
05.2002
B.S. Program - Multidisciplinary Studies
STONY BROOK UNIVERSITY-SUNY
1998
Skills
- Microsoft Word, Westlaw, Corel 80, Mat Law, Timeslips, Titletrak, AS 400,
- Outlook
- Chaos Calendar
- Office support (phones, faxing, filing)
- Proficiency in Internet and Easy CD
Timeline
Director of Settlement Services
Mavrides. Moyal Packman & Sadkin
12.2018 - Current
Real Estate Paralegal
Kaplan Kaplan & DiTrapani
12.2012 - 11.2018
First Mortgage Manager-Client Service Coordinator
Titleserv/Settlement Corp
07.2003 - 12.2011
ABA Approved Certificate in Paralegal Studies -
NASSAU COMMUNITY COLLEGE
B.S. Program - Multidisciplinary Studies
STONY BROOK UNIVERSITY-SUNY
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