Susan Ciborowski
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2024
2024
years of professional experience
Work History
Ophthalmologist Technician
Eyecare Physicians & Surgeons of New Jersey
08.2023 - 12.2023
- Assisting in patient preparation for eye examinations and procedures.
- Maintaining cleanliness and organization of ophthalmic equipment and workspaces.
- Supporting physicians with patient history documentation and record-keeping.
- Learning to operate diagnostic equipment, including tonometers and visual field analyzers.
Phone Scheduler/Front Desk Specialist
May Grant Associates
2021 - 2022
- Coordinated scheduling for multiple projects, ensuring timely resource allocation and task completion.
- Communicated with team members to resolve scheduling conflicts and optimize workflow efficiency.
- Utilized scheduling software to track project timelines and deadlines effectively.
- Assisted in developing project timelines, contributing to improved planning accuracy.
- Completed FMLA forms for patients.
Assistant/Customer Care
Soup-R-Salads
2021 - 2021
- Assisted in daily operations, ensuring efficient service delivery to customers.
- Supported inventory management by tracking stock levels and assisting with replenishment.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Processed customer orders accurately, enhancing overall customer satisfaction.
- Packed orders for clients in the walk in fridge daily.
Freelance Bridal Makeup Artist
Charm Studio
2018 - 2018
- Applied makeup techniques to enhance client features for various events and occasions.
- Collaborated with clients to understand their preferences and deliver customized makeup looks.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted in product selection, providing recommendations based on skin types and desired effects.
Education
Certificate - Medical Billing & Coding
YTI
Lancaster, PA01-2020
License - Cosmetology
Robert Paul Academy
Timonium, MD 01-2018
Skills
- Relationship building
- Problem resolution
- Customer relations
- Call center operations
- Sales and upselling
- Clear communication
Timeline
Ophthalmologist Technician
Eyecare Physicians & Surgeons of New Jersey
08.2023 - 12.2023
Phone Scheduler/Front Desk Specialist
May Grant Associates
2021 - 2022
Assistant/Customer Care
Soup-R-Salads
2021 - 2021
Freelance Bridal Makeup Artist
Charm Studio
2018 - 2018
Certificate - Medical Billing & Coding
YTI
License - Cosmetology
Robert Paul Academy