Susan Clark
Old Fort,NC
Summary
Energetically propelled pharmacy operations at McDowell Family Pharmacy by mastering medication dispensing and elevating customer service standards. As a Shift Supervisor at Rite Aid, I led team training, ensuring seamless financial accuracy and policy adherence. My blend of patient confidentiality awareness and proactive problem-solving significantly boosted pharmacy efficiency and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Pharmacy Tech
McDowell Family Pharmacy
06.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Shift Supervisor
Rite Aid
08.1999 - 02.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Education
None - Business Administration
Charles D. Owen High School
Black Mountain, NC05.1987
Skills
Receiving incoming supplies
Answering customer questions
Patient confidentiality
Medication dispensing
Timeline
Pharmacy Tech
McDowell Family Pharmacy
06.2020 - Current
Shift Supervisor
Rite Aid
08.1999 - 02.2020
None - Business Administration
Charles D. Owen High School