Victoria Tocher
Gold Hill ,OR
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with extensive experience at Safeway, excelling in medication dispensing and insurance billing. Proven ability to enhance patient care through effective problem-solving and team collaboration, ensuring compliance with HIPAA and pharmacy regulations. Committed to optimizing workflows and maintaining high standards of accuracy in all pharmacy operations.
Overview
23
23
years of professional experience
Work History
Retired Certified Pharmacy Tech
Grants Pass Pharmacy
09.2000 - 03.2022
- Customer service in a retail setting
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed data entering prescription and insurance or billing information into patient profiles.
Certified Pharmacy Technician
Safeway
06.1999 - 09.2018
- Customer service in a retail setting
- Answered incoming phone calls and addressed questions from customers and healthcare providers. Took refill orders .
- Ordering medication . Stocked, labeled, and inventoried medication to keep accurate records.
- Completed data entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Education
High School Diploma - General Studies
Rogue River High School
Rogue River, OR06.1975
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medication labels
- Medicare and medicaid process
- Prescription interpretation
- Verifying orders
- Manual and automated medication dispensing
- Receiving incoming supplies
- Medication storage procedures
- Regulatory compliance
- Order verification
- Secure storage of medications
- Drug storage procedures
- Interpreting orders
- FDA drug safety guidelines
- Drug classification
- Pharmacology
- Point of sale systems proficiency
- Proper labeling procedures
- Resolving customer issues
- Pharmacy operations
- Ordering and stocking medications
- Insurance reconciliation
- Quality assurance and control
- Billing support
- Supporting pharmacy operations
- FDA compliance
- Proper labeling
- Labeling prescriptions
- FDA and HIPAA compliance
- Customer service
- Data entry
- Attention to detail
- Prioritization and organization
- Prescription filling and labeling
- Dispensing medications
- Cash register operations
- Insurance processing
- Team coordination
- Certified pharmacy technician (cpht)
- Resolving complaints
- Payment processing
- Prescription refill fulfillment
- Medical insurance claims processing
- Certified pharmacy technician
- Confidentiality practices
Timeline
Retired Certified Pharmacy Tech
Grants Pass Pharmacy
09.2000 - 03.2022
Certified Pharmacy Technician
Safeway
06.1999 - 09.2018
High School Diploma - General Studies
Rogue River High School
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