Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Coker

Mckinney,Texas

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Financial Advisor

Collin College
02.2020 - Current
  • Utilize the Banner system, including tracking, verification data input, awarding of financial aid
  • Scholarships, loans and grants
  • Provide and overview of financial aid programs available to qualifying students
  • Conduct financial aid workshops when needed with high school students, counselors and families of prospective students
  • Communicate with applicants/students/families via emails, and or phone.

Financial Aid Specialist

Collin College
05.2017 - 02.2020
  • Assisted student in completing verification process through Global
  • Provided assistance to Financial Aid Advisor during peak times awarding times
  • Performed all duties and maintained all standards in accordance with college policies, procedures and core values.

Associate Director of Financial Aid

Parker University
09.2014 - 10.2015
  • Worked with Director of Financial Aid and Dean of student enrollment as part of leadership team in financial aid office to integrate efforts to maximize financial aid’s role in recruiting and retention effort of University in a student-centered environment
  • Directly supported Financial Aid Director in managing operation work flow
  • Made appropriate business decisions in the Director’s absence
  • Supervised and trained financial aid advisors
  • Meet regularly with Director to discuss priorities, new developments, problems, or other issue that needed to be resolved
  • Ensured timely, customer friendly registration policy updates are given to students via publications, announcements, and email messages.

Assistant Director of Financial Aid

Parker University
03.2012 - 08.2014
  • Assisted in managing team of employees, overseeing hiring, training and schedules
  • Resolved problems, improve operations and provide exceptional service to students and families
  • Presented complex financial aid information to prospective students
  • Counseled and advise students and parents about financial aid options and program details
  • Calculated and awarded aid to current and prospective students according to federal, state and institutional policy/regulations
  • Conducted speaking engagements at Open House, Orientation, and Parker Power events.

Financial Aid Counselor

Parker University
02.2008 - 03.2012
  • Counseled, advised and awarded over 1000 Chiropractor students about financial aid eligibility, application procedures, aid programs and cost
  • Imported & Exported loans from COD, imported that into Powerfaids and exported that through Jenzabar to the business office
  • Monitored student’s aggregate loan limits and counseled as needed
  • Processed R2T4 for both clock hour and credit hour programs.

Education

Bachelor of Science - Sociology

Ball State University
Muncie, IN
05.1999

Skills

  • Analytical and Critical Thinking
  • Document Tracking
  • MS Office
  • Banner, NSLDS, COD, Powerfaids, EDconnect
  • Multitasking
  • Communication
  • Troubleshooting

Certification

NASFAA certified

Timeline

Financial Advisor

Collin College
02.2020 - Current

Financial Aid Specialist

Collin College
05.2017 - 02.2020

Associate Director of Financial Aid

Parker University
09.2014 - 10.2015

Assistant Director of Financial Aid

Parker University
03.2012 - 08.2014

Financial Aid Counselor

Parker University
02.2008 - 03.2012

Bachelor of Science - Sociology

Ball State University
Susan Coker