Gabriela Arellano

Hours per week: 40 Pay Grade $18.75, Bi-weekly (Remote)

• Educate and assist prospective or current students about the policies and requirements for selected financial options, including federal student loans.
• Provide prompt, precise, and thorough customer service to students.
• Utilize critical thinking, creativity, and problem-solving skills to address and resolve student issues to ensure a positive student experience.
• Proactively identify potential bottlenecks in the student finance process and initiate steps to resolve them.
• Communicate effectively with prospective and/or current students, primarily via inbound calls.
• Based on business requirements, outbound calls must be made, and responses to student emails and chats must be provided as needed.
• The ability to consistently meet departmental performance goals and expectations, as well as to accept ongoing feedback from your manager, is crucial.

Hours per week: Vary (Relief Carrier Associate for Full-time Employees) Pay Grade $20.38, Bi-weekly (Douglas, AZ)

• Verified accuracy of postage amounts affixed on letters and parcels before delivering them.
• Adhered strictly to security protocols while handling cash payments from customers.
• Ensured compliance with federal laws pertaining to the safe handling of hazardous materials in the mail system.
• Assisted customers with redirecting packages if incorrect addresses were provided on envelopes or parcels.
• Monitored route conditions, such as traffic and weather, to ensure safe navigation.
• Responded promptly to customer complaints regarding delivery issues such as lost items or late arrivals.
• Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
• Loaded mail onto vehicles for transportation according to specified procedures and weight restrictions.
• Inspected vehicles prior to operation to ensure they are in proper working condition and complied with safety regulations.
• Delivered packages directly to customers' homes or businesses using company-provided equipment when necessary.
• Sorted incoming mail into designated categories for further processing or distribution.

Hours per week:40, Pay Grade $16.50, Bi-weekly (Phoenix, AZ -Remote)

• Assist members in scheduling medical transportation for medical appointments.
• Process discharges for members requested by hospital/clinic staff.
• Ensured eligible members were enrolled in appropriate health insurance plans
• Maintained precision in entering trip data
• Maintained a strong dedication to delivering exceptional results.
• Ensured customer grievances were thoroughly investigated and resolved by referring them to the appropriate department

Hours per week: 40 Pay Grade $20.61 Bi-weekly - 1305 W 23rdST 1st Floor, Tempe, AZ 85282 (Remote)

• Ensured accurate completion of final documentation and mortgage-closing packages for conventional loans.
• Maintained a flawless record of managing and closing assigned loans, resulting in efficient and error-free fast closing.
• Managed the gathering of closing figures, inputting closing information, and generating loan documentation.
• Effectively organized and compiled customer data using various Microsoft programs.
• Maintained meticulous attention to detail while ensuring error-free documentation and adherence to company policies and regulatory guidelines.
• Collected information regarding pipeline movement organization using Microsoft Excel.
• Effectively handled closing disclosures and addressed customer concerns to ensure satisfaction.

Hours per week: 40 Pay Grade $18.60 Bi-weekly - 1336 W Alameda Dr. Tempe, AZ 85282

• Implemented measures to review, verify, and identify customer transactions in efforts to detect and prevent financial crimes activities as well as policy violations while also addressing suspicious situations for loss mitigation.
• Worked alongside compliance officers, business officers, and technology stakeholders to develop risk-based program controls.
• Demonstrated strong analytical skills while resolving customer disputes.
• Demonstrated proficiency in navigating and utilizing various online computer systems.
• Effectively communicated with customers via telephone, providing clear guidance on expectations.