Susan Conway
Austin,TX
Summary
Detail-oriented LVN skilled in medication administration and vital signs monitoring. Known for strong clinical judgment and effective patient education, driving adherence to care plans and improving overall patient safety. I have 30+ years in alcohol/drug detoxification and psychiatric nursing in both clinical and Correctional Healthcare. I have 10+ years in Pediatric clinical and home health settings. Experienced in G-tube feedings, tracheostomy care, CPR/BLS. I also have staff scheduling experience. I do work independently with minimal supervision and multitask with prioritizing skills. I am a fast learner and am willing to learn new procedures and further my education.
Overview
42
42
years of professional experience
Work History
LVN
Travis County Sheriff's Office
Austin, TX
07.1994 - Current
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in developing individualized care plans for inmates with medical needs.
- Educated patients on health management and disease prevention strategies.
- Coordinated with multidisciplinary teams to ensure comprehensive patient care.
- Mentored new nursing staff, enhancing team efficiency and knowledge transfer.
- Implemented infection control protocols, improving overall health standards within facility.
- Conducted health assessments to identify and address inmate health concerns effectively.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Cared for wounds, provided treatments, and assisted with procedures.
- Promoted patient safety through vigilant monitoring of vital signs and reporting any abnormalities to the appropriate healthcare provider promptly.
- Assisted with admissions, appointments, transfers, and discharges.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Advocated for patients'' needs effectively, working closely with healthcare providers to develop and implement appropriate care plans.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Improved patient satisfaction by providing compassionate and attentive care.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Responded to patient requests with appropriate clinical and personal assistance.
- Strengthened infection control measures by strictly following hand hygiene protocols and utilizing personal protective equipment when necessary.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Fostered a positive work environment by collaborating with colleagues, sharing knowledge, and mentoring new nursing staff members.
- Conducted comprehensive assessments of newly admitted patients, identifying individual needs and developing tailored nursing interventions accordingly.
- Assisted physicians during examinations and procedures, ensuring safe practices were maintained throughout each encounter.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Safeguarded patient confidentiality by adhering to HIPAA regulations and maintaining secure medical records.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Obtained patient vital signs and input/output measurements from inpatients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Administered medications and injections to patients.
- Evaluated patient histories, complaints, and current symptoms.
- Reviewed patient history to verify conditions and current medications.
- Monitored patient health conditions to report changes to assigned physician.
- Provided patient education on health care issues and prescribed medications.
- Coordinated patient transfers to other facilities.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Helped patients complete bathing, dressing and eating.
- Took samples to complete diagnostic and routine assessment tests.
Home Health LVN
Evins Personnel
Austin, TX
08.1992 - 05.2001
- Administered medications and treatments per physician instructions.
- Monitored patient vital signs and reported changes to healthcare team.
- Educated patients and families on care plans and health management strategies.
- Collaborated with multidisciplinary teams to optimize patient outcomes.
- Documented patient progress and maintained accurate medical records.
- Developed individualized care plans tailored to patient needs and preferences.
- Promoted continuity of care by maintaining detailed documentation of patients'' health status, interventions, and outcomes.
- Supported patients during difficult transitions to home-based care, providing emotional support and practical guidance.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
- Stayed current with the latest industry trends and best practices through ongoing professional development and continuing education opportunities.
- Empowered patients to take control of their own health by teaching them about medications, nutrition, and exercise regimens tailored to their specific conditions.
- Contributed to improved quality of life for patients with chronic conditions through skilled symptom management and education on self-care practices.
- Ensured timely administration of prescribed therapies such as IV infusions or injections as part of a comprehensive care plan.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Comforted and counseled patients and families throughout care process.
- Delivered emotional support to patients and families during challenging times.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Administered medications and injections to patients.
- Evaluated patient histories, complaints, and current symptoms.
- Reviewed patient history to verify conditions and current medications.
- Monitored patient health conditions to report changes to assigned physician.
- Provided patient education on health care issues and prescribed medications.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Helped patients complete bathing, dressing and eating.
- Took samples to complete diagnostic and routine assessment tests.
LVN
NURSE'S PLUS AGENCY
Austin, TX
09.1989 - 06.1994
- Facilitated effective communication between patients, families, and healthcare providers to ensure continuity of care during transitions between facilities or levels of care.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising [Job Title].
- Streamlined patient flow in a busy clinic setting, ensuring timely access to care for all patients.
- Collaborated with interdisciplinary team members for optimal patient outcomes.
- Developed and implemented individualized patient care plans.
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient vital signs and reported changes to nursing staff.
- Coordinated with multidisciplinary teams to ensure comprehensive patient care.
- Mentored new nursing staff, enhancing team efficiency and knowledge transfer.
- Promoted patient safety through vigilant monitoring of vital signs and reporting any abnormalities to the appropriate healthcare provider promptly.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Responded to patient requests with appropriate clinical and personal assistance.
- Assisted physicians during examinations and procedures, ensuring safe practices were maintained throughout each encounter.
- Safeguarded patient confidentiality by adhering to HIPAA regulations and maintaining secure medical records.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Cared for wounds, provided treatments, and assisted with procedures.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Administered medications and injections to patients.
LVN II
Austin State Supported Living Center
Austin, TX
06.1989 - 06.1994
- Administer medications and treatments as prescribed, ensuring adherence to safety protocols.
- Monitor patient vital signs and report changes to healthcare team for timely interventions.
- Assist in developing individualized care plans that address specific patient needs and goals.
- Educate patients and families on health management, fostering understanding of treatment options.
- Collaborate with multidisciplinary teams to enhance patient care outcomes and streamline processes.
- Mentor junior nursing staff, providing guidance on best practices and clinical procedures.
- Implement infection control measures to promote a safe environment for patients and staff.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Advocated for patients'' needs effectively, working closely with healthcare providers to develop and implement appropriate care plans.
- Improved patient satisfaction by providing compassionate and attentive care.
- Fostered a positive work environment by collaborating with colleagues, sharing knowledge, and mentoring new nursing staff members.
- Strengthened infection control measures by strictly following hand hygiene protocols and utilizing personal protective equipment when necessary.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient health conditions to report changes to assigned physician.
- Reviewed patient history to verify conditions and current medications.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Helped patients complete bathing, dressing and eating.
- Took samples to complete diagnostic and routine assessment tests.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising [Job Title].
- Promoted patient safety through vigilant monitoring of vital signs and reporting any abnormalities to the appropriate healthcare provider promptly.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Assisted physicians during examinations and procedures, ensuring safe practices were maintained throughout each encounter.
- Safeguarded patient confidentiality by adhering to HIPAA regulations and maintaining secure medical records.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Administered medications and injections to patients.
LVN I
Abilene State Supportive Living Center
Abilene, TX
06.1988 - 06.1989
- Administered medication and treatments according to physician orders and facility protocols.
- Monitored patients' vital signs, reporting changes to healthcare team promptly.
- Assisted in developing individualized care plans based on patient assessments.
- Educated patients and families on health management and care techniques.
- Evaluated and documented patient progress, adjusting care plans as necessary.
- Provided excellent wound care management, resulting in faster healing times for patients with complex wounds.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Strengthened infection control measures by strictly following hand hygiene protocols and utilizing personal protective equipment when necessary.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient health conditions to report changes to assigned physician.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Helped patients complete bathing, dressing and eating.
- Took samples to complete diagnostic and routine assessment tests.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Assisted physicians during examinations and procedures, ensuring safe practices were maintained throughout each encounter.
- Safeguarded patient confidentiality by adhering to HIPAA regulations and maintaining secure medical records.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Administered medications and injections to patients.
Customer Service Representative
Montgomery Wards Department Store
Abilene, TX
09.1985 - 06.1988
- Resolved customer inquiries and complaints, enhancing overall satisfaction and retention.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Trained new staff on product knowledge and customer service protocols to maintain service standards.
- Collaborated with team members to streamline store operations, improving response times to customer needs.
- Monitored inventory levels, assisting in stock replenishment to ensure product availability for customers.
- Led initiatives to enhance merchandising displays, resulting in increased customer engagement and sales opportunities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
Catalog Sales Associate
Sears Retail Store
Abilene, TX
09.1984 - 06.1985
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed catalog orders efficiently, ensuring timely fulfillment and accuracy.
- Maintained knowledge of merchandise trends to provide informed recommendations.
- Collaborated with team members to optimize store layout for improved visibility.
- Streamlined order processing workflows, reducing errors and wait times for customers.
- Analyzed customer feedback to identify areas for service improvement and product offerings.
- Improved customer satisfaction by providing personalized recommendations for catalog products.
- Maximized catalog exposure by strategically placing promotional materials at high-traffic locations.
- Maintained comprehensive records of customer interactions, streamlining future communication efforts.
- Optimized shipping logistics by monitoring carrier performance and identifying areas for improvement.
- Streamlined order processing for faster delivery and increased sales revenue.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Education
High School Diploma -
Cooper High School
Abilene05-1985
Graduate Certificate LVN - Practical Nursing
Cisco Junior College
Abilene03-1988
Skills
- Medication administration
- HIPAA compliance
- Geriatric care
- Vital signs monitoring
- Catheter care
- Compassionate care
- Patient care
- Clinical judgment
- Patient education
- Direct patient care
- Patient assessment
- Mental health support
- Healthcare software proficiency
- Documentation accuracy
- Diabetes management
- Workflow coordination
- Treatment plan implementation
- Medical examination
- Pediatric care
- Aseptic techniques
- Care plan development
- Anatomy
- Nursing processes
- Screening and triaging
- Personal hygiene support
- Reporting and documentation
- Postoperative care
- HIPAA guideline adherence
- Treatment outcome monitoring
- Intravenous therapy and blood withdrawal certification
- Vital signs
- Caregiving skills
- Immunization administration
- Patient assessments
- Emergency response
- Breathing treatments
- Wound care
- Medication dispensing
- Physical assessment
- Clinical documentation
- EMR / EHR
- ADL assistance
- Transcribing orders
- Patient management
- Documenting intake
- Home health care
- Patient intake
- Chronic disease management
- Behavioral assessment
- Inpatient care
- Patient triaging
- Medical records management
- Health education
- Patient evaluations
- Pulse oximetry tracking
- Staff supervision
- Preventive care
- Writing reports
- Medical office administration
- Maintaining nutrition
- Rehabilitation techniques
- Regulatory requirements
- Trauma-informed care
- Verbal and written communication
- Pain management
- Quality assurance
- Multi-tasking and prioritization
- Biomedical hazard disposal
- Empathetic and compassionate
- nexgen EMR software
- Licensed practical nurse
- Counting narcotics
- Staff direction and task delegation
- Charting and recording
- EKG administration
- Tuberculosis testing
- Medical records security
- Caring for wounds
- HIPAA protocols
- tx licensed practical nurse
- TX licensed practical nurse
- Samples collection
- Documenting incidents
- Tracking symptoms
- Vocational support
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
LVN
Travis County Sheriff's Office
07.1994 - Current
Home Health LVN
Evins Personnel
08.1992 - 05.2001
LVN
NURSE'S PLUS AGENCY
09.1989 - 06.1994
LVN II
Austin State Supported Living Center
06.1989 - 06.1994
LVN I
Abilene State Supportive Living Center
06.1988 - 06.1989
Customer Service Representative
Montgomery Wards Department Store
09.1985 - 06.1988
Catalog Sales Associate
Sears Retail Store
09.1984 - 06.1985
Graduate Certificate LVN - Practical Nursing
Cisco Junior College
High School Diploma -
Cooper High School