Susan Cook
Summary
Dynamic professional with extensive experience at United Educators Insurance, excelling in team collaboration and effective communication. Proven ability to enhance inclusivity and streamline underwriting processes through advanced Microsoft Excel skills. Recognized for public speaking and project management, driving impactful initiatives that foster a diverse workplace culture.
Overview
4
4
years of professional experience
Work History
Inclusivity, Equity, and Diversity Alliance Member
United Educators Insurance
Bethesda
06.2022 - Current
- In addition to core job duties, I collaborate with a team of 20 individuals from across departments on ways we can educate and continue making United Educators a more inclusive, diverse, and equitable place to work
- Lunch and Learn Team member: Neurodiversity, invisible disabilities, queer identities and pronouns,
- Gen Z Conversations with HR
- Present and make announcements at Executive updates
- Draft and send all company emails advertising upcoming events
- Accessibility and mental health
Underwriting Technical Coordinator
United Educators Insurance
Bethesda
02.2022 - Current
- Advanced knowledge in Microsoft systems: Excel, Word, Power Automate, SharePoint and Power BI
- Manage system and process documentation and oversee ProProfs Knowledge Base
- Work closely with IT department to troubleshoot system and process issues experienced by our Underwriters
- Use Excel and MailMerge to create and distribute Legal Notice letters
- Collaborate with our Underwriting Operations team to improve our Underwriting processes
- Familiarity with Salesforce, Service Cloud, Stingray, Enterprise Data Warehouse
Underwriting Specialist
United Educators Insurance
Bethesda
03.2022 - 02.2023
- Performed quality control checks periodically to ensure accuracy of data entry into systems.
- Ensured timely completion of all assigned tasks within specified deadlines.
- Maintained detailed records related to underwriting decisions and actions taken.
- Trained underwriting specialists and support staff in underwriting processes and policies. (move to UW technical coordinator section)
- Expand knowledge of Liability Insurance and Risk Management
- Processed Loss Report requests, completed Financial Distress Model spreadsheet using Audited Financial data, processed policy endorsements, policy review and issuance, completed contact updates.
- Assist Underwriters with renewal processing and provide application support to broker's and member clients.
Host
American Girl Bistro
Tysons Corner
11.2021 - 03.2022
- Multitasked in a busy fast-paced restaurant including, greeting and seating tables, preparing drinks and desserts, cleaning and bussing, and taking reservations all while providing top level customer service
- Assisted with setting up and organizing special and seasonal events
- Balanced cash drawers at the end of each shift.
- Resolved conflicts between customers when necessary.
- Assisted servers in seating guests by escorting them to their tables.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Performed light administrative duties such as filing documents and taking messages.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests upon arrival and provided them with menus.
- Managed dining room layout to maximize efficiency of staff members.
- Provided excellent customer service by anticipating customer needs.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Education
Bachelor of Arts - Political Science
Gustavus Adolphus College
St. Peter, MN05-2021
Skills
- Microsoft Excel
- Process documentation
- System troubleshooting
- Team collaboration
- Effective communication
- Project management
- Interpersonal communication
- Collaboration
- Critical thinking
- Underwriting processes
- Public speaking
- Creative arts
- Creative
Affiliations
- Volleyball
- Crafting
- Dance
Timeline
Inclusivity, Equity, and Diversity Alliance Member
United Educators Insurance
06.2022 - Current
Underwriting Specialist
United Educators Insurance
03.2022 - 02.2023
Underwriting Technical Coordinator
United Educators Insurance
02.2022 - Current
Host
American Girl Bistro
11.2021 - 03.2022
Bachelor of Arts - Political Science
Gustavus Adolphus College
Similar Profiles
Virginia PartinVirginia Partin
Financial Services Representative at Gulf Coast Educators Insurance & Wealth ManagementFinancial Services Representative at Gulf Coast Educators Insurance & Wealth Management
Gini PartinGini Partin
Registered Financial Representative at GCE - Gulf Coast Educators Insurance & Wealth MgmtRegistered Financial Representative at GCE - Gulf Coast Educators Insurance & Wealth Mgmt
Jettah HillJettah Hill
Customer Service Representative at Educators Mutual InsuranceCustomer Service Representative at Educators Mutual Insurance
ANDREA DUNNANDREA DUNN
Diversity, Equity & Inclusion Council Member & Diversity Champion at Alera GroupDiversity, Equity & Inclusion Council Member & Diversity Champion at Alera Group
Madison BurnhamMadison Burnham
Internship With Diversity and Inclusivity at Sukhi BainsInternship With Diversity and Inclusivity at Sukhi Bains