Accomplished professional with extensive experience in travel management, leadership, project management, and sourcing for Fortune 500 companies. Highly skilled in supporting customers, developing strategy, and cultivating trusted business partnerships and relationships at all levels.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sourcing and Meeting Manager
American Express Global Business Travel
01.2004 - Current
Created new meeting request forms (MRF) in CVENT, sourcing venues, collected data, and created Site Availability Reports (SAR) rates for the clients.
The General Motors account currently uses Groupize for it's sourcing, budget, and reporting needs.
Enhanced working relationships with vendors and partners through well-developed communication, interpersonal, and collaboration skills
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to company products and services, created SOPs, processes for best practices.
Sourced, Negotiated and secured contracts and addendums for the General Motors group department
Lead Agent (LOC) guiding and managing a staff of approximately 21
Monitored event success through post-meeting evaluations, identifying areas of improvement for future gatherings.
Delivered exceptional customer service by addressing participant inquiries in a timely and professional manner.
Collaborated with cross-functional teams to ensure seamless execution of all meeting aspects.
Managed budgets effectively, ensuring cost control and optimal resource allocation for each event.
Coordinated travel arrangements for attendees, ensuring smooth transportation to and from the event venues. Including parking, busing, and airlines.
Reduced event costs by skillfully negotiating contracts with vendors and suppliers.
Negotiated complex vendor contracts for hotel, transportation, entertainment, audio-visual and catering needs.
Reviewed event bills and collected payment from clients.
Designed event specifications to meet organizational needs and objectives to execute aspects of meeting management.
Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Analyzed event costs to identify areas of improvement and cost savings.
Oversaw event registration process by collecting and tracking attendee information.
Distributed event surveys to gather feedback and assess event success.
After Hours Emergency Travel Agent
American Express Global Business Travel
01.1999 - 01.2004
Selected as a member of the Interview and Hire Committee, as well as the Scheduling Team
Responded immediately to answer and resolve clients' questions, issues, and complaints with appropriate and effective solutions
Addressed client inquiries and resolved issues and complaints regarding various travel arrangements
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations
Planned and managed travel for over 3000 accounts while adhering to individual company policies and maintaining a high quality/productivity performance in a fast-paced environment
Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Resolved unexpected travel disruptions, maintaining calm and providing solutions to ensure client satisfaction. (this was essential during 911)