- Animal Care
- Volunteering
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Mindfulness Practices
- Volunteering at community kitchens and food-related charities
- Personal Development and Self-Improvement
SUSAN COZART
Wyandotte,MI
Summary
Accomplished professional with extensive experience in travel management, leadership, project management, and sourcing for Fortune 500 companies. Highly skilled in supporting customers, developing strategy, and cultivating trusted business partnerships and relationships at all levels.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sourcing and Meeting Manager
American Express Global Business Travel
01.2004 - Current
- Created new meeting request forms (MRF) in CVENT, sourcing venues, collected data, and created Site Availability Reports (SAR) rates for the clients.
- The General Motors account currently uses Groupize for it's sourcing, budget, and reporting needs.
- Enhanced working relationships with vendors and partners through well-developed communication, interpersonal, and collaboration skills
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to company products and services, created SOPs, processes for best practices.
- Sourced, Negotiated and secured contracts and addendums for the General Motors group department
- Lead Agent (LOC) guiding and managing a staff of approximately 21
- Monitored event success through post-meeting evaluations, identifying areas of improvement for future gatherings.
- Delivered exceptional customer service by addressing participant inquiries in a timely and professional manner.
- Collaborated with cross-functional teams to ensure seamless execution of all meeting aspects.
- Managed budgets effectively, ensuring cost control and optimal resource allocation for each event.
- Coordinated travel arrangements for attendees, ensuring smooth transportation to and from the event venues. Including parking, busing, and airlines.
- Reduced event costs by skillfully negotiating contracts with vendors and suppliers.
- Negotiated complex vendor contracts for hotel, transportation, entertainment, audio-visual and catering needs.
- Reviewed event bills and collected payment from clients.
- Designed event specifications to meet organizational needs and objectives to execute aspects of meeting management.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Analyzed event costs to identify areas of improvement and cost savings.
- Oversaw event registration process by collecting and tracking attendee information.
- Distributed event surveys to gather feedback and assess event success.
After Hours Emergency Travel Agent
American Express Global Business Travel
01.1999 - 01.2004
- Selected as a member of the Interview and Hire Committee, as well as the Scheduling Team
- Responded immediately to answer and resolve clients' questions, issues, and complaints with appropriate and effective solutions
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations
- Planned and managed travel for over 3000 accounts while adhering to individual company policies and maintaining a high quality/productivity performance in a fast-paced environment
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Resolved unexpected travel disruptions, maintaining calm and providing solutions to ensure client satisfaction. (this was essential during 911)
Education
Associates Degree - General Studies
Wayne County Community College District
Detroit, MISkills
- Groupize/Clockify
- Customer Focus/Customer service
- Networking/Team Collaboration
- CVENT
- Communications
- Document Management
- Research and Analysis
- Sourcing/Negotiating/Contract Review
- Attention to detail
- Organizational skills
- Strategic Planning
- Time management
- Problem-solving
- Multitasking abilities
- Critical thinking
- Reliability/Self motivation
- Decision-making
- Adaptability and flexibility
- Effective communication/Active listening
- Event budgeting/Event planning
- Goal setting
- Professionalism/Client relations
- Vendor relations and contract negotiations
- Meeting planning
Certification
Cvent: Hybrid Events/Event Marketing Strategy/Event Management
Professional Highlights
- STAR Performer Award recipient (6 times), Customer Service Teamwork Quality Top Performer, and Pacesetter Award Top 10% Performer-Worldwide (3 times).
- Recovered a potential loss of $50k for GM by creating and implementing an MCO process.
- Led a project which reduced office error percentage by 75% by troubleshooting root cause analysis.
- Key role in creating/updating the GM / American Express GBT SOP Manual.
Interests
Timeline
Sourcing and Meeting Manager
American Express Global Business Travel
01.2004 - Current
After Hours Emergency Travel Agent
American Express Global Business Travel
01.1999 - 01.2004
Associates Degree - General Studies
Wayne County Community College District
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