Susan Crapo
Billerica,MA
Summary
Management professional seeking a position that will allow me to use my extensive experience and knowledge to create an outstanding team that meets all goals,
Overview
14
14
years of professional experience
Work History
Manager, Customer Retention
Crown Castle
Canonsburg, PA
01.2022 - 02.2026
- Manage high performing team responsible for $300M monthly Run with KPI of 4.5% over 90 to run rate and 12% total open to run rate
- Implementation of Power BI Aging Dashboard allowing broader visibility to leadership
- Developed compliance controls to mitigate financial risk
- Monthly/Quarterly aging status report to sr. leadership
- Initiated standardized aging format including aging drivers resulting in enhanced analytics
- Established customer specific cash application policies for Accounts Receivable
Sr. Account Manager
Crown Castle USA
Canonsburg, PA
04.2012 - 01.2022
- Managed post sales client relationships to ensure satisfaction and retention.
- Developed strategic account plans aligning with corporate goals
- Aging trend analysis to identify root cause and resolution of issues
- Participation in customer Quarterly Business Review with customer sr. leadership
Education
Accounting Major
Middlesex Community College
Bedford, MAAccounting Major
Suffolk University
Boston, MASkills
- JD Edwards, CRM, Power BI, PeopleSoft, Oracle, Epicor, Dynamics, Microsoft Office
Accomplishments
- Managed the successful transition of Accounts Payable from CA to MA
- Responsible for leading Accounts Payable module in new ERP system, including ensuring it met the needs of the company as well as SOX guidelines
- Develop and maintain policies and procedures for Accounts Payable to ensure we were SOX compliant
Timeline
Manager, Customer Retention
Crown Castle
01.2022 - 02.2026
Sr. Account Manager
Crown Castle USA
04.2012 - 01.2022
Accounting Major
Suffolk University
Accounting Major
Middlesex Community College