Susan Crittenden

• Prepare and maintain outreach materials for various Human Services programs

• Schedule and administer outreach events to educate community on Human Services programs

• Collaborate with community partners to provide resources to Human Services EPS programs

• Collaborate with Cherokee Nation Communications Department to develop promotional material for Human Services activities

• Network with potential community partners

• Developed, organized, and maintain inventory system to track supply of products in victim services pantry/warehouse

• Attend and administer outreach/crafting events for community elders within the 15 counties

• Compiled and submitted monthly data report to Tribal Council for the Human Services Department

• Completed monthly office/site visits within all 15 counties to determine needs and/or implement departmental updates

• Scheduled departmental training for the various program divisions within Human Services

• Development and maintenance of Human Services department directory

• Collaborated with Cherokee Nation Communications Department to develop promotional material for Human Services activities

• Assisted with development and processing of Employee Action Notices

• Networked with potential community partners

• Complete applications for TERO, Tribal Economic Development, Vocational, Employment, and Day Training programs, Summer Youth Program

• Maintain an active caseload of participants; review program applications for compliance and follow up

• Assist clients with development plans to overcome barriers to employment and provide career development counseling

• Develop employment/training opportunities with employers and vocational centers for clients

• Complete and verify reimbursements for on-the job training contracts

• Worked with One Tribe

• Kept recorders/pay cards for payment to clients

• Complete program applications for TERO, Tribal Economic Development, and Day Training programs

• Maintain an active caseload of participants and assist with counseling for the Building Trades and TERO programs; Assist clients with development plans to overcome barriers to employment

• Review files for program compliance and termination

• Assisted with stipend disbursements for the Day Training Program

• Complete program intakes and verify information for accuracy in regards to TERO, Tribal Economic Development, and GED programs

• Assist with counseling and application process for the Day Training and Building Trades participants.

• Administer TABE/OKCIS assessments; maintain filing and database system for assessment results

• Greet, assist, and direct the public to appropriate services; Provided office coverage for satellite offices

• Organized and maintained paper files and physical filing systems to ensure document are filed and easily retrieved.
• Incoming documents and correspondence, ensuring accurate filing and timely distribution into open and closed case files.
• Use of varies office equipment: fax, photo copier, typewriter
• Answered the front desk phone, directed phone calls, and took messages

• Responsible for opening and closing the store, assisted in shipping and receiving, stocking and clothing displays; Maintained cashiers daily end balance for accounting and clean safe work environment as directed by store policy

• Answered phones, processed payments, assisted customers with purchase selections, completed customer transactions for out-of-stock items, and processed specialized jewelry orders

• Assisted customers in selecting merchandise, enhancing satisfaction and loyalty.
• Trained new associates on customer service protocols and sales techniques for improved performance.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Coordinated inbound shipment of merchandise with order slips to ensure receiving what is ordered to be sold in store and catalog orders
• Utilized inventory management systems to track stock levels and optimize warehouse organization.
• Assisted in training new staff on shipping procedures and safety protocols.
• Inspected incoming merchandise for quality assurance, identifying discrepancies and resolving issues promptly.
• Take merchandise to sales floor and used corporate designed floor layout
• Cleanliness of the warehouse code and policy
• Managed inventory levels, performing regular stock counts to maintain accuracy.

• Managed daily operations, ensuring exceptional service for guests and members.
• Organized clubhouse events, coordinating logistics and enhancing member engagement.
• Maintaining stock levels for essential supplies.
• Upheld Clubhouse rules and regulations consistently while interacting with guests or members.
• Maintained a clean and welcoming environment for all clubhouse visitors, promoting a positive atmosphere.