Susan DAbreu
Monroe,Washington
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
P/T Substitute
Monroe School District
10.2017 - Current
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Supervised lunchroom and recess activities.
International Order Administration
Carefuion
01.2015 - 10.2015
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Sales Representative
Laminated Shim Co
03.2014 - 12.2014
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Analyst / Document Coordinator /Trade Analyst
Edwards Lifesciences, Ultimate Staffing
05.2011 - 01.2014
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
Administrative Support Agent
Macys Department Store
03.2010 - 03.2011
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Provided exceptional customer service to clients, resolving their concerns quickly and professionally.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Reservations Coordinator /Group Reservations Coordinator
Marriott International Inc. / Ritz Carlton Laguna
04.2004 - 02.2009
- Streamlined reservations processes by implementing efficient booking procedures and optimizing software usage.
- Ensured maximum occupancy rates with proactive communication and timely follow-up on reservation inquiries.
- Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process.
Education
Bachelor of Arts - Liberal Arts And General Studies
Fullerton College
Fullerton, CA06.2003
Skills
- Instructional Technology
- Cultural Sensitivity
- Subject Matter Expertise
- JDE / Trax / Descartes
- Marsha / Merlin
- Fidelio / Opera
- Taleo / Mainframe
- Multitasking
- Korean Language
Timeline
P/T Substitute
Monroe School District
10.2017 - Current
International Order Administration
Carefuion
01.2015 - 10.2015
Customer Service Sales Representative
Laminated Shim Co
03.2014 - 12.2014
Analyst / Document Coordinator /Trade Analyst
Edwards Lifesciences, Ultimate Staffing
05.2011 - 01.2014
Administrative Support Agent
Macys Department Store
03.2010 - 03.2011
Reservations Coordinator /Group Reservations Coordinator
Marriott International Inc. / Ritz Carlton Laguna
04.2004 - 02.2009
Bachelor of Arts - Liberal Arts And General Studies
Fullerton College
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