Susan Dale
Webb City,MO
Summary
Service-oriented Children's Service Worker recognized for building and maintaining open, honest relationships and communication with families and children. Bringing 11 years of vast experience assisting families in providing supportive services for abused and neglected children. Expertise in crisis management, safety assessments and case management. Adaptable and accommodating professional dedicated to connecting families and children to appropriate resources and services within community.
Overview
24
24
years of professional experience
Work History
Children's Service Worker III
State Of Missouri, Children's Division
Joplin , MO
2011.08 - 2022.12
- Conducted case management and individual and family needs assessments to identify self-sufficiency barriers.
- Completed and maintained individualized family needs assessments by developing action plans based on family objectives, strengths and resources.
- Utilized [Software] to maintain case records, program data and other statistical records.
- Prepared court reports for hearings and presented testimony.
- Collaborated with law enforcement agencies to determine plans of action such as removal of children and placement with appropriate alternative caretaker.
- Referred parents to proper community resources to obtain help with utility bills, employment and financial aid.
Teller Service Representative
Pinnacle Bank
Joplin , Missouri
2006.05 - 2011.08
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Herbalist
Natural Health Center
Webb City , Missouri
1999.03 - 2006.05
- Studied healing properties of plants and herbs to treat patients and offer natural alternatives to modern medicine.
- Advised patients about use of remedies to educate on how to take, when to take and how much to take of each remedy,
- Utilized [Software] to keep accurate patient records.
Education
Bachelor of Science - Psychology And Sociology
Missouri Southern State University
Joplin, MO05.2011
Skills
- Client Needs Assessment
- Client Service
- Service Referrals
- Abuse and Neglect Reporting
- Court Testifying
- Public Relations
- Protective Services
- Child Safety
- Confidential Case Documentation
- Safety Assessments
- Family Reunification
- Community Resource Information
Timeline
Children's Service Worker III
State Of Missouri, Children's Division
2011.08 - 2022.12
Teller Service Representative
Pinnacle Bank
2006.05 - 2011.08
Herbalist
Natural Health Center
1999.03 - 2006.05
Bachelor of Science - Psychology And Sociology
Missouri Southern State University
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