Susan Dalton
Virginia Beach,VA
Summary
Dynamic healthcare leader excelling in inpatient case management and discharge planning. Proven ability in regulatory compliance and team building, enhancing patient outcomes through effective care coordination. Skilled complex problem-solving, fostering collaboration across interdisciplinary teams to ensure optimal transitions to post-acute care.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager, Inpatient Case Management
Sentara
Virginia Beach, VA
10.2023 - Current
- Manager of 20 + member inpatient case management team dedicated to providing supportive discharge plans with a focus on social determinants of health and medical support to transition to post acute setting.
- Skilled regulatory compliance, team building, and community collaboration.
- Site owner for hospital Length of Stay committee and Utilization review.
Inpatient Case Manager
Sentara Healthcare
Virginia Beach, VA
05.2021 - 10.2023
- Facilitated comprehensive care coordination services and quality outcomes for patients across the continuum.
- Promoted effective utilization and monitoring of health services, collaborates and communicates with the healthcare team and patient/caregiver to manage care and transitions.
- Developed and implemented a comprehensive care plan based on assessment and evaluation of patient/caregiver needs.
Home Care Case Manager
Comfort Care
Chesapeake, VA
10.2014 - 04.2022
- Utilized interdisciplinary team approach to case manage diverse patient population within the home care setting to offer optimal patient outcomes.
- Delivered high quality cost effective care to each patient.
- Performed patient physical assessments, IV therapy and central line maintenance, enteral feeding, and patient/family education.
- Functioned as wound specialist resource.
- Collected OASIS data, evaluating for accuracy, completeness and logical coherence in determining appropriate sequencing of diagnoses.
Pre-op/Post-op RN
Virginia Surgery Center
Norfolk, VA
07.2014 - 07.2018
- Admission/recovery/discharge registered nurse.
- Performed preoperative assessment and prepared patients for surgery.
- Assessed and monitored patients postoperatively.
- Provided discharge education to patient and family.
Perioperative Care Nurse
Bon Secours DePaul Hospital
Norfolk, VA
02.2010 - 02.2014
- Ambulatory surgery pre-op/post-op registered nurse.
- Performed preoperative assessment and prepared patients for surgery.
- Assisted anesthesiologist with block procedures.
- ConnectCare (EPIC) Super User for department.
Patient Care Coordinator
Chesapeake Regional Homecare
Chesapeake, VA
01.2007 - 01.2009
- Functioned as weekend supervisor/triage/intake nurse.
- Remotely surveilled cardiac patients on Telehealth monitors and implemented emergency measures.
- Performed OASIS review for Medicare submission.
School Nurse
Chesapeake Bay Academy
Virginia Beach, VA
01.2005 - 01.2007
- Sole nurse for private day school grades K-12.
- Administered student medications as ordered.
- Verified student compliance with state mandated health requirements.
- Functioned as Occupational Health Nurse for staff including performing staff education for OSHA compliance.
Registered Nurse Case Manager
Chesapeake Regional Homecare
Chesapeake, VA
01.1999 - 01.2005
- Case managed full home care patient load.
- Performed patient physical assessments, IV therapy and central line maintenance, wound care, enteral feeding, and patient education.
- Communicated with physicians and Interdisciplinary Team members to meet patient and family needs.
Education
Master's degree - true
Western Governors University
Salt Lake City, UT08.2025
Bachelor's in Nursing - Arlington, TX
University of Texas Arlington
Arlington, TX01.2020
Diploma in Nursing -
Bon Secours DePaul School of Professional Nursing
Norfolk, VANorfolk, VA
Skills
- Leadership and interdisciplinary collaboration
- Data analysis and complex problem-solving
- Regulatory compliance and conflict resolution
- EMR systems and Epic
- Discharge planning and case management
- Clinical documentation and utilization review
- OASIS Review and ICD-10 Coding experience
Certification
- Nurse Licensure Compact (NLC), 2024 to 2029
- Certified Case Manager CCM, 09/01/22 to 09/01/27
- RN, VA
Timeline
Manager, Inpatient Case Management
Sentara
10.2023 - Current
Inpatient Case Manager
Sentara Healthcare
05.2021 - 10.2023
Home Care Case Manager
Comfort Care
10.2014 - 04.2022
Pre-op/Post-op RN
Virginia Surgery Center
07.2014 - 07.2018
Perioperative Care Nurse
Bon Secours DePaul Hospital
02.2010 - 02.2014
Patient Care Coordinator
Chesapeake Regional Homecare
01.2007 - 01.2009
School Nurse
Chesapeake Bay Academy
01.2005 - 01.2007
Registered Nurse Case Manager
Chesapeake Regional Homecare
01.1999 - 01.2005
Master's degree - true
Western Governors University
Bachelor's in Nursing - Arlington, TX
University of Texas Arlington
Diploma in Nursing -
Bon Secours DePaul School of Professional Nursing
Similar Profiles
Lendi HaleyLendi Haley
Utilization Review Nurse at SentaraUtilization Review Nurse at Sentara
Jodi AshmanJodi Ashman
Patient Care Representative at SentaraPatient Care Representative at Sentara
AMY SIMMONSAMY SIMMONS
Home Health Physical Therapist at SentaraHome Health Physical Therapist at Sentara
Aida VicenteAida Vicente
Journey Leader at SentaraJourney Leader at Sentara
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks