ANGELA E. EVANS, BSN, ACM-RN
Hampton,VA
Summary
Compassionate RN with extensive experience in acute care and home care settings, delivering high-quality patient care and improving satisfaction. Expertise in staff scheduling, conflict resolution, and healthcare compliance. Focused on enhancing staff performance and coordinating effective support to elevate patient care quality.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Inpatient Case Manager
Sentara Healthcare
Suffolk, Virginia
08.2021 - Current
- Coordinate inpatient discharge planning.
- Identify potential risk factors that may impede recovery or prolong hospitalization.
- Collaborate with physicians, nurses, and social workers on care plans.
- Review patient statuses to determine medical necessity and ensure appropriate utilization management.
- Recommend alternate levels of care when necessary, such as assisted living facilities or outpatient therapy programs.
- Arrange post-acute services, home health, and facility transfers.
- Communicate with insurers regarding coverage and authorization needs.
- Participate in interdisciplinary rounds to align patient care needs.
- Develop relationships with community resources such as hospitals, nursing homes, residential facilities to facilitate referrals.
- Execute LTSS assessments to evaluate patient requirements for long-term care services.
- Participate in the Ethics Committee, the Sunshine Committee, and Shared Governance Committee.
Director of Nursing Services
HLA Homecare
Portsmouth, VA
01.2018 - Current
- Educate nursing staff on effective care delivery practices for patients, families, and communities.
- Conduct patient and client assessments, including DMAS 99 community-based recipient assessment report and DMAS 97 agency or consumer direction provider plan of care, every 30, 60, or 90 days to ensure compliance and quality of care.
- Review LTSS for personal assistance and in-home support services.
- Follow Medicaid guidelines for the screening process and level-of-care requirements.
- Establish connections to relevant community resources, enhancing support for client needs.
Nursing Supervisor; Chief Nursing Officer
Select Medical Specialty Hospital
Newport News, VA
02.2017 - 08.2021
- Managed staffing levels within budget parameters while supporting high patient care standards.
- Trained nursing staff on patient care practices and daily tasks to foster professional development and effective onboarding.
- Collaborated with multidisciplinary teams to improve patient care outcomes.
- Investigated patient complaints regarding care experience.
- Completed daily nursing department rounds to verify nursing service personnel performance aligned with acceptable nursing standards.
- Reviewed clinical documentation ensuring accuracy and adherence to policies.
- Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements.
- Participated in the Joint Commission and DNV Healthcare on-site reviews and inspections.
- Implemented evidence-based practice initiatives into daily operations.
- Advised, coached, and mentored experienced and student nurses on medical issues, crisis management, and appropriate nursing interventions.
- Assisted care coordination with physicians, therapists, and case managers.
Education
BSN Diploma -
Chamberlain School of Nursing
Addison, IL05-2015
Diploma in Professional Nursing -
Riverside School of Professional Nursing
Newport News, VA08-2012
Skills
- Discharge planning
- Interdisciplinary collaboration
- Clinical judgment
- Conflict resolution
- Critical thinking
- Post-acute services
- Patient confidentiality
- Quality improvement
- HIPAA compliance
- LTSS assessment
- CMS compliance
- Inpatient nursing
- Utilization management
- Medicare and Medicaid
- Case management
- Team leadership
- Problem solving
- Effective communication
- Quality assurance
- Staff scheduling
- Clinical documentation
- Staff supervision and training
- Staff supervision and training
- Conflict resolution strategies
Certification
- American Case Management Association (ACM)
- Mental Health First Aid USA
- Basic Life Support for Healthcare Providers (BLS)
- Registered Nurse license obtained in the state of Virginia; September 2012
Accomplishments
- Daisy Award
- WE Moment!
- WOW! Award
- Employee of the Month
Timeline
Inpatient Case Manager
Sentara Healthcare
08.2021 - Current
Director of Nursing Services
HLA Homecare
01.2018 - Current
Nursing Supervisor; Chief Nursing Officer
Select Medical Specialty Hospital
02.2017 - 08.2021
BSN Diploma -
Chamberlain School of Nursing
Diploma in Professional Nursing -
Riverside School of Professional Nursing