SONIA J. ROBINSON
Woodstock,Georgia
Summary
Experienced healthcare coordinator with a proven track record at Kaiser Permanente, specializing in patient discharge and care enhancement through effective communication and thorough psychosocial assessments. Achievements include optimizing discharge planning processes, showcasing a strong combination of clinical utilization review and empathetic patient interaction. Compassionate Inpatient Case Manager known for high productivity and efficient task completion. Specialize in patient advocacy, interdisciplinary care coordination, and resource management. Excel in communication, empathy, and problem-solving to meet patient needs and ensure optimal care outcomes.
Overview
25
25
years of professional experience
Work History
Inpatient Case Manager
KAISER PERMANENTE
Atlanta, GA
06.2021 - Current
- Coordinating virtual communication sent by patients to Health Care Teams.
- Facilitated safe hospital discharges by organizing necessary resources and requirements.
- Monitored potential risks for readmission and areas needing coordination.
- Collaborated with healthcare team and vendors ensuring safe discharge.
- Assisted clients in setting realistic goals and developing action plans.
Staff Nurse
HHC STAFFING
Stone Mountain, GA
01.2000 - Current
- Managed perioperative patient care for surgical procedures.
- Staffed Pre/Post Anesthesia Recovery Care for patients undergoing outpatient procedures.
- Informed patients and family members about pre/post-operative care.
- Coordinated services for physicians during post-operative procedures.
- Facilitated transition to home care by providing patients with continued care information and discharge instructions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Staff Nurse
PINNACLE ORTHOPEDICS
Woodstock, GA
10.2018 - 05.2021
- Delivered nursing care to patients following outpatient orthopedic surgeries and pain management interventions.
- Recovered and monitored patients' vital signs post-surgery.
- Conducted post-operative and discharge education sessions.
- Conducted post-operative follow up teaching sessions.
- Actively participated in departmental meetings, training sessions and educational seminars.
- Utilized an electronic medical record system to store patient information securely.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Staff Nurse
WELLSTAR-KENNESTONE
Marietta, GA
06.2018 - 10.2018
- Provided nursing care to patients who presented with Foot and Ankle conditions
- Gathered patient's medical history, medication reconciliation
- Maintained office compliance surveys, medication logs and assisted with office procedures
- Provided post-operative education and follow up
Clinical Care Supervisor
AETNA
Atlanta, GA
11.2009 - 07.2017
- Supervised clinical personnel offering telephonic support, coaching and instruction to healthcare members.
- Onboarded staff to deliver direct clinical support for diabetes, hypertension, obesity, stress management and smoking cessation.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety, and service-related issues.
- Trained staff nurses in medical office procedures to standardize quality of care.
Travel Nurse
BRIDGE STAFFING
Mobile, AL
06.2006 - 06.2008
- Specialized experience in Cardiac Intervention, Telemetry, Medical Surgical units.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Developed individualized plans of care based on assessment of physical, psychosocial, spiritual, cultural and educational needs of the patient.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Inserted and cared for catheters, feeding tubes and access sites.
Senior Research Nurse
EMORY UNIVERSITY
Atlanta, GA
11.2005 - 06.2006
- Oversees execution and assessment of clinical research trials.
- Recruited candidates for research studies and conducted screening.
- Manages financial accounts to maintain operations within budget.
- Assessed patient eligibility for participation in clinical studies.
- Wrote, compiled and edited assigned portions of proposals and project reports to achieve grant writing and publication objectives.
- Performed statistical analyses on collected data using software programs such as SPSS or SAS.
- Analyzed data sets for trends and patterns that may affect outcomes of research studies.
Quality Consultant
AETNA
Alpharetta, GA
01.2001 - 05.2005
- Advised on quality concerns related to member and vendor benefits/contracts.
- Monitored BH vendors for adherence to compliance and quality assurance standards.
- Ensured thorough documentation of members' appeals.
- Identified improvement areas through documentation, driving the development of quality enhancement action plans and improving BH audit results in 2004.
- Created template ensuring precise records of integrating medical and Behavioral Health services.
- Delivered educational sessions on NCQA and URAC for patient management and disease management teams.
- Developed and implemented quality control processes to improve product reliability.
- Completed various financial and quality audits for different departments.
- Developed and implemented corrective actions to improve product quality.
- Analyzed production processes and product specifications to establish quality and reliability standards.
Education
MBA -
University of Phoenix
BSN -
Rutgers University
Skills
- Patient Discharge Coordination
- Healthcare Coordination Expertise
- Medication management
- Clinical Utilization Review
- Financial Advisory Services
- Case Review Expertise
- Discharge planning
- Patient confidentiality
- Psychosocial assessment
- Quality improvement
- Clear communication
- HIPAA compliance
Professional Development
- Georgia Licensed Registered Nurse
- BLS Certified
- ACLS Certified
Timeline
Inpatient Case Manager
KAISER PERMANENTE
06.2021 - Current
Staff Nurse
PINNACLE ORTHOPEDICS
10.2018 - 05.2021
Staff Nurse
WELLSTAR-KENNESTONE
06.2018 - 10.2018
Clinical Care Supervisor
AETNA
11.2009 - 07.2017
Travel Nurse
BRIDGE STAFFING
06.2006 - 06.2008
Senior Research Nurse
EMORY UNIVERSITY
11.2005 - 06.2006
Quality Consultant
AETNA
01.2001 - 05.2005
Staff Nurse
HHC STAFFING
01.2000 - Current
MBA -
University of Phoenix
BSN -
Rutgers University
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