Susan Daly

• Supported Salesforce platform and analyzed business needs for local non-profits.

• Responsible for managing and optimizing the Salesforce platform, ensuring accurate and efficient data management for donor data, budgeting, and client program data.
• Project Manager for the Listen4Good Grant for Community Feedback initiative.
• Contributed as a Leadership Team Member to establish organizational goals and represent the organization at foundation and community events with public speaking and presentations.
• Manage Individual Donor initiatives, including major donor campaigns, donor communications, end-of-year campaign management, and peer-to-peer fundraising support.
• Train staff and volunteers on technology, including Salesforce, SharePoint, and other applications.

• Lead household giving campaigns, including major donor initiatives, fall fundraising, donor outreach, and monthly donor campaigns.
• Support the organization’s fundraising operations, including donor communications, annual reports, reporting, donation operations, and events.
• Developed Corporate Volunteer Experience program to generate revenue and community connections.
• Conducted program surveys and data analysis to generate statistics that support grants, fundraising, and program initiatives.
• Serve as Salesforce Database Administrator, including staff training and business analysis.
• Applied for and received technology grants, including the development of a three-year budget implementation of business systems including Donorbox, FormAssembly, Mogli Texting, and other business tools to increase efficiency.

• Oversee all aspects of volunteer programming, with a strong focus on youth development initiatives.
• Doubled volunteer hours from 7K to 14k hours per year in 4 years
• Streamlined Volunteer Process with monthly information sessions and technology implementations.
• Participated in implementation of Salesforce NPSP and the custom meal program module.

• Managed all aspects of the Annual Fund Fundraising Campaign to meet yearly budget: database management, mailings, matching gifts, solicitations, acknowledgment letters, and yearly publication.
• Converted fundraising database to a web-based CRM to increase strategic initiatives.
• Developed and maintained the school's website to increase communication to align with the school's mission and business targets.
• Worked closely with the school Principal and Business Manager to meet school business goals.
• Collaborated with leadership team to upgrade the admission process to reach enrollment targets.
• Managed all operations for the annual fundraising event hosted by parent volunteers.

• Fundraising management, event management, communication, community engagement, and collaboration.

• Skills: staff supervision, project management, budgeting, and conflict resolution.

• Skills: Customer service, business analysis, financial analysis, and training.

Skills- Project management, public speaking, and collaboration with international teams.