Susan Davie
Omaha,NE
Summary
Transportation Manager with 10 years of experience overseeing teams of drivers to meet efficiency and performance targets. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.
Overview
13
13
years of professional experience
Work History
Terminal Operations Manager
Student Transportation of America
07.2017 - Current
- Oversees all day-to-day facility operations.
- Provide guidance, leadership, management, and evaluation of direct reports.
- Oversee all payroll, account receivables, account payables and month end requirements to ensure timely submission for all operations within my division.
- Develop and maintain close relationships with customers.
- Knowledge and understanding of all School District contracts.
- Implement driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel.
- Ensures that all employees are maintaining their credentials and are provided with all necessary job training.
Call Center Supervisor
Northend Teleservices
06.2017 - 07.2017
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Developed and enforced policies and procedures for compliance with company policies.
Dispatcher
Omaha Public Schools
05.2011 - 06.2017
- Communicated with drivers and school personnel to coordinate timely transportation.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered phone calls and responded to customer emails.
Education
Bachelor of Science - Business Administration
BELLEVUE UNIVERSITY
Associate degree - Mathematics
METRPOLITAN COMMUNITY COLLEGE
Skills
- Proficient in Office 365
- Versed in Synovia Solutions GPS Software
- Various Payroll Systems
- Adaptability and Flexibility
- Customer Service
- Transportation Regulations
- Critical Thinking
- Conflict Resolution
Timeline
Terminal Operations Manager
Student Transportation of America
07.2017 - Current
Call Center Supervisor
Northend Teleservices
06.2017 - 07.2017
Dispatcher
Omaha Public Schools
05.2011 - 06.2017
Bachelor of Science - Business Administration
BELLEVUE UNIVERSITY
Associate degree - Mathematics
METRPOLITAN COMMUNITY COLLEGE
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