Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Davie

Omaha,NE

Summary

Transportation Manager with 10 years of experience overseeing teams of drivers to meet efficiency and performance targets. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.

Overview

13
13
years of professional experience

Work History

Terminal Operations Manager

Student Transportation of America
07.2017 - Current
  • Oversees all day-to-day facility operations.
  • Provide guidance, leadership, management, and evaluation of direct reports.
  • Oversee all payroll, account receivables, account payables and month end requirements to ensure timely submission for all operations within my division.
  • Develop and maintain close relationships with customers.
  • Knowledge and understanding of all School District contracts.
  • Implement driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel.
  • Ensures that all employees are maintaining their credentials and are provided with all necessary job training.

Call Center Supervisor

Northend Teleservices
06.2017 - 07.2017
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
  • Managed scheduling for agents and product specialists to foster increased productivity.
  • Developed and enforced policies and procedures for compliance with company policies.

Dispatcher

Omaha Public Schools
05.2011 - 06.2017
  • Communicated with drivers and school personnel to coordinate timely transportation.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Answered phone calls and responded to customer emails.

Education

Bachelor of Science - Business Administration

BELLEVUE UNIVERSITY

Associate degree - Mathematics

METRPOLITAN COMMUNITY COLLEGE

Skills

  • Proficient in Office 365
  • Versed in Synovia Solutions GPS Software
  • Various Payroll Systems
  • Adaptability and Flexibility
  • Customer Service
  • Transportation Regulations
  • Critical Thinking
  • Conflict Resolution

Timeline

Terminal Operations Manager

Student Transportation of America
07.2017 - Current

Call Center Supervisor

Northend Teleservices
06.2017 - 07.2017

Dispatcher

Omaha Public Schools
05.2011 - 06.2017

Bachelor of Science - Business Administration

BELLEVUE UNIVERSITY

Associate degree - Mathematics

METRPOLITAN COMMUNITY COLLEGE
Susan Davie