Susan Davie
Omaha,NE
Summary
Experienced transportation manager with a decade of expertise in effectively managing driver teams to achieve optimal efficiency and performance outcomes. Known for exceptional organizational skills and meticulous attention to detail, ensuring accuracy in all aspects of operations. Committed to delivering outstanding customer service and consistently meeting deadlines. Motivated and inspiring leader dedicated to fostering the growth and development of employees under supervision.
Overview
13
13
years of professional experience
Work History
Terminal Operations Manager
Student Transportation of America
07.2017 - 07.2024
- Oversees all day-to-day facility operations
- Provide guidance, leadership, and management
- Oversee all payroll, account receivables, and account payables
- Develop and maintain close relationships with customers
- Knowledge and understanding of all School District contracts
- Implement driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel
- Ensures that all employees are maintaining their credentials and are provided with all necessary job training
Call Center Supervisor
Northend Teleservices
06.2017 - 07.2017
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices
- Managed scheduling for agents and product specialists
- Developed and enforced policies and procedures for compliance with company policies
Dispatcher
Omaha Public Schools
05.2011 - 06.2017
- Communicated with drivers and school personnel to coordinate timely transportation
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
- Maintained updated and detailed records of calls in physical and electronic database
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
- Answered phone calls and responded to customer emails
Education
Associate degree - Mathematics
METROPOLIITAN COMMUNITY COLLEGE
Bachelor of Science - Business Administration
BELLEVUE UNIVERSITY
Skills
- Office 365
- Synovia Solutions GPS Software
- Payroll Systems
- Adaptability
- Flexibility
- Customer Service
- Transportation Regulations
- Critical Thinking
- Conflict Resolution
Timeline
Terminal Operations Manager
Student Transportation of America
07.2017 - 07.2024
Call Center Supervisor
Northend Teleservices
06.2017 - 07.2017
Dispatcher
Omaha Public Schools
05.2011 - 06.2017
Associate degree - Mathematics
METROPOLIITAN COMMUNITY COLLEGE
Bachelor of Science - Business Administration
BELLEVUE UNIVERSITY