Susan Davis
Prosser,Washington
Summary
Accomplished Production Manager with a strong focus on quality assurance and customer support. Demonstrated success in mentoring employees and implementing effective solutions to enhance workflow and improve customer experiences.
Overview
18
18
years of professional experience
Work History
Production Manager
Ignition Drawing
Kent, Washington
01.2008 - Current
- Oversaw daily production operations and maintained workflow efficiency.
- Implemented quality control measures to ensure product standards.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Coached and mentored employees to develop and enhance career skills.
- Assisted customers with inquiries through phone and email communication.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Collaborated with team members to improve service processes and customer satisfaction.
- Educated customers about product features and services to enhance their experience.
- Processed orders and returns efficiently to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Skills
- Quality control
- Customer relationship management
- Problem solving
- Customer-centric
- Production oversight
- Quality assurance
- Customer support
Technical
- Asana
- HubSpot
- Aircall
- Microsoft Word
- Excel
- Paylocity
- Adobe Suite
Timeline
Production Manager
Ignition Drawing
01.2008 - Current