Susan Demoss
Brandon,MS
Summary
Performance-driven sales associate with stellar record of accomplishment in connecting with clients. Skilled at identifying customer needs, presenting solutions, adaptability, exceptional interpersonal skills, as well as sales. I work efficiently and quickly master new skills. I have a welcoming personality as well as a proven track record of client retention and consistently receiving high ratings on customer surveys.
Overview
11
11
years of professional experience
Work History
Brand Representative
Estee Lauder Companies Inc
Greater area Jackson, MS, MS
03.2023 - 01.2025
- Assisted in organizing promotional events to attract new customers.
- Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Provided exceptional customer service to enhance brand reputation and build rapport with existing clients.
- Participated in team meetings to discuss strategies and share feedback from the field.
- This was a multi brand position for brands under the Estée Lauder umbrella- in different stores in the greater Jackson area.
Licensed Medical Aesthetician / Beauty Advisor
Sephora / LVMH
Ridgeland, MS
09.2020 - 02.2023
- I work to inspire and lead by example. I meet everyday challenges head on with quick, in the moment, intent positive response
- Educated clients on product usage and skincare routines for optimal results.
- Collaborated with team members to enhance customer service experience.
- Scheduled clients and made sure they were being taken care of with effective and efficient care.
Brand Sales Representative
Hourglass Cosmetics
Ridgeland, MS
03.2017 - 08.2020
- By consistent brand training with the team that I coached and elevated client service skills I was able to increase my area sales by 104%.
- Trained staff on product knowledge and effective sales techniques.
- Part time job became Full time job
- Developed strong relationships with clients to enhance brand loyalty.
- Managed inventory levels to ensure product availability for sales events.
- Provided feedback to management on customer preferences and market trends.
- Trained new team members on product knowledge and sales techniques.
Licensed Medical Aesthetician
Sanctuary Body Spa of St. Dominic Hospital
Ridgeland, MS
03.2016 - 01.2017
- See information under Dr Cole’s Facial Plastic Surgery
- St Dominic’s Hospital decided to no longer have a medi spa. They had shut down the one at the hospital then closed Sanctuary.
Licensed Medical Aesthetician
Cole's Facial Plastic Surgery & Skincare Clinic
Flowood, MS
05.2014 - 03.2016
- Created a skincare club so women’s facials were done monthly- I got this idea from my dental background with scheduling patients hygiene needs. Was a big success.
- Provided aesthetician services such as facials, chemical peels, micro needling, laser treatments, along with personalized skincare routine.
- Documented “soap notes” on all clients with procedures and sales for the Plastic Surgeon as well as myself to be able to follow up and monitor what works best for client and how to proceed.
- Utilized medical grade equipment for effective treatments according to established protocols.
- Maintained a clean and organized treatment environment following spa protocols.
Education
Licensed Medical Aesthetician - Aesthetics Instructor
Sanctuary School of Esthetics
Sequim, WashingtonSome College (No Degree) - Art History
University of Arkansas
01.1990 -
Skills
- Excellent customer service skill
- Sterilization
- Team collaboration
- Attention to detail
- Adaptability
- Office opening and closing
- HIPAA compliance
- Insurance billing
- Phone and email etiquette
- Treatment room set up & breakdown
- Compassionate client care
- Time management
Accomplishments
- Licensed Medical Aesthetics Instructor - State of Washington
- Licensed Medical Aesthetician - MS & WA State
- Medical Aesthetician- MS
References
- Available upon request
Timeline
Brand Representative
Estee Lauder Companies Inc
03.2023 - 01.2025
Licensed Medical Aesthetician / Beauty Advisor
Sephora / LVMH
09.2020 - 02.2023
Brand Sales Representative
Hourglass Cosmetics
03.2017 - 08.2020
Licensed Medical Aesthetician
Sanctuary Body Spa of St. Dominic Hospital
03.2016 - 01.2017
Licensed Medical Aesthetician
Cole's Facial Plastic Surgery & Skincare Clinic
05.2014 - 03.2016
Some College (No Degree) - Art History
University of Arkansas
01.1990 -
Licensed Medical Aesthetician - Aesthetics Instructor
Sanctuary School of Esthetics