Summary
Overview
Work History
Education
Skills
Timeline
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Susan Dibbern

Davenport

Summary

Dynamic professional with a proven track record at Genesis Health Group, excelling in patient account management and customer service. Recognized for exceptional problem-solving abilities and efficient medical billing practices. Committed to enhancing patient satisfaction through effective communication and meticulous record keeping, ensuring a seamless experience for all clients.

Overview

28
28
years of professional experience

Work History

Specalist,Patient Accounts

Genesis Health Group
Bettendorf
11.2015 - Current
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Participated in ongoing training and compliance activities.

Dental Assistant

Dentistry Unlimited
Bettendorf
01.1997 - 01.2007
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Maintained a neat, clean and organized environment throughout the office.
  • Educated patients on treatment procedures and post-procedure home care.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Sterilized instruments according to established guidelines and protocols.
  • Documented patient records during procedures and added notes taken to treatment chart.

Education

Diploma - Medical Assistant

CommonWealthBusiness College
Moline, IL
06-1995

High School Diploma -

Davenport West High School
Davenport, IA
01-1984

Skills

  • Patient account management
  • Medical billing
  • Insurance verification
  • Data entry
  • Record keeping
  • Customer service

Timeline

Specalist,Patient Accounts

Genesis Health Group
11.2015 - Current

Dental Assistant

Dentistry Unlimited
01.1997 - 01.2007

Diploma - Medical Assistant

CommonWealthBusiness College

High School Diploma -

Davenport West High School

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Susan Dibbern