Ana C. Gross
Middletown
Summary
Dynamic professional with extensive experience in patient account management at Montefiore St Lukes Cornwall. Proven track record in claims processing and denial resolution, ensuring timely payments and enhancing customer satisfaction. Adept at collaborating with teams to address billing inaccuracies while demonstrating strong attention to detail and effective problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Associate Patient Accounts III
Montefiore St Lukes Cornwall
Cornwall
11.2022 - Current
- Ensured timely follow-up on insurance balances to secure payments per payer policy and hospital contracts.
- Prepared appeal letters to primary payers to rectify incorrect denials according to contracts.
- Collaborated with billing team to address billing inaccuracies.
- Addressed patient concerns related to received bills.
Full Time Parenting
Career Break
12.2005 - 11.2022
Securites Lending Operations
BNY Mellon
New York
08.1998 - 12.2005
- Back office clearance experience with corporate action processing and trading assistance.
- Review new and failed loans, and return to expedite efficiently on settlement.
- Executed all aspects of corporate and equity lending through the Depository Trust Company, and payment through the Federal Reserve Bank, Securities Lending systems.
- Managed name changes, rights distributions, and bond redemptions for outstanding loans.
Education
Undergraduate Certififcate - Health Information/Medical Records GPA 4.0
University of Phoenix
02-2022
Accounting
Duchess Community College
Poughkeepsie, NYSkills
- Claims processing
- Insurance verification
- Billing reconciliation
- Patient account management
- Denial resolution
- Data analysis
- Customer service
- Collaboration
- Attention to detail
- Team collaboration
- Problem solving
- Time management
Certification
- Certified Billing and Coding Specialist (CBCS). National Healthcareer Association. Issued March 2022 Credential ID N2H3P3N6
Timeline
Associate Patient Accounts III
Montefiore St Lukes Cornwall
11.2022 - Current
Full Time Parenting
Career Break
12.2005 - 11.2022
Securites Lending Operations
BNY Mellon
08.1998 - 12.2005
Undergraduate Certififcate - Health Information/Medical Records GPA 4.0
University of Phoenix
Accounting
Duchess Community College
Similar Profiles
Halli FriedmanHalli Friedman
ICU Unit Secretary at Montefiore St. Lukes CornwallICU Unit Secretary at Montefiore St. Lukes Cornwall
Ann PulliamAnn Pulliam
Lead Cook at Montefiore St. Lukes Cornwall HospitalLead Cook at Montefiore St. Lukes Cornwall Hospital
Ashanti Brown BSN, RNAshanti Brown BSN, RN
Registered Nurse at Montefiore St Lukes Cornwall HospitalRegistered Nurse at Montefiore St Lukes Cornwall Hospital
Eric LienkoEric Lienko
Subject Matter Expert at Ground Zer0 StashSubject Matter Expert at Ground Zer0 Stash
HUNTER TAVARESHUNTER TAVARES
HSE Coordinator at Michels FoundationsHSE Coordinator at Michels Foundations