Susan DiRado
Franklin,Massachusetts
Summary
Accomplished Nurse Manager with a successful history at Coram CVS Specialty Infusion Services, recognized for expertise in department management and patient education. Led initiatives in quality control and staff development, significantly improving patient care standards. Proficient in administering IV treatments while promoting a collaborative work environment, showcasing strong clinical supervision and mentoring skills. Aiming to leverage these competencies to further enhance healthcare delivery and team performance in future roles.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Nurse Manager
Coram CVS Specialty Infusion Services
Norwood, Massachusetts
01.2020 - 12.2024
- Facilitated communication between physicians, nurses, support services personnel.
- Reviewed patient charts for accuracy and completeness of documentation.
- Managed the scheduling of personnel assignments based on patient acuity levels.
- Ensured compliance with regulatory requirements such as HIPAA and OSHA.
- Resolved conflicts between staff members in an efficient manner.
- Investigated incidents or complaints from patients or their families.
- Promoted a positive work environment through effective communication with staff members.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Developed and implemented nursing policies and procedures.
- Monitored quality assurance activities for compliance with standards of care.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Evaluated performance of individual nurses against established standards.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
Registered Nurse Clinical Supervisor
Coram Specialty Infusion
Norwood, Massachusetts
03.2010 - 12.2024
- Provided clinical oversight and direction to nursing staff members.
- Monitored staffing levels to ensure that adequate resources were available to meet the needs of patients.
- Conducted performance evaluations of nursing staff and provided feedback on areas of improvement.
- Assisted in the recruitment, interviewing, hiring, orientation, and training of new nursing personnel.
- Evaluated patient care plans for appropriateness and effectiveness in achieving desired outcomes.
- Rotated on-call responsibilities with other clinical supervisors per established schedule to address 24/7 patient care needs.
- Developed clinical staff with regular evaluations and annual feedback sessions.
Home Infusion Registered Nurse
Coram Healthcare
Norwood, Massachusetts
05.2005 - 03.2010
- Administered intravenous medications in accordance with physician orders and nursing standards.
- Reported any adverse reactions associated with medications or treatments immediately according to established policies and procedures.
- Ensured adherence to infection control protocols within the home setting.
- Participated in professional development activities such as mentoring new staff members or attending educational conferences.
- Performed assessments and documented vital signs, symptoms, physical findings, lab results, and other pertinent information in patient medical records.
- Maintained accurate documentation related to patient visits including evaluation notes and progress reports.
- Provided education and instruction to patients on the proper use of home infusion equipment.
- Instructed patients and caregivers regarding proper administration techniques of IV medications or treatments using aseptic technique.
- Assessed and monitored patient's response to medication, treatments, and therapies to ensure safety and efficacy of care.
- Attended to patients to care for IVs, catheters and ports and deliver important treatments for acute and chronic concerns.
- Educated patients about treatments, potential side effects and important care requirements.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
Education
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZ04-2016
Diploma - Nursing
Framingham Union Hospital School of Nursing
Framingham, MA05-1989
Skills
- Patient education and advocacy
- Department management
- Clinical supervision
- Staff coaching and mentoring
- Work planning and prioritization
- Nursing team oversight
- Quality controls
- Direct patient care
- Staff development
- Administer IV antibiotics, TPN, hydration, chemotherapy, IVIG, and monoclonal antibodies
- Proficient in PIV placement, port and central line care
- lab collection
Certification
- Registered nurse licensed in Massachusetts.
- Registered nurse licensed in Rhode Island.
- BLS certified
References
References available upon request.
Timeline
Nurse Manager
Coram CVS Specialty Infusion Services
01.2020 - 12.2024
Registered Nurse Clinical Supervisor
Coram Specialty Infusion
03.2010 - 12.2024
Home Infusion Registered Nurse
Coram Healthcare
05.2005 - 03.2010
- Registered nurse licensed in Massachusetts.
- Registered nurse licensed in Rhode Island.
- BLS certified
Bachelor of Science - Nursing
University of Phoenix
Diploma - Nursing
Framingham Union Hospital School of Nursing
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