Susan DiVirgilio
Mechanicville,NY
Summary
Experienced NY State of Health Insurance Navigator skilled in insurance eligibility, Medicaid enrollment, intake assessments, and electronic records. Known for clear communication, active listening, and connecting clients with practical community resources.
Overview
1
1
Certification
56
56
years of professional experience
Work History
NY State Of Health Insurance Navigator
Saratoga Hospital
59 D Mrytle Street , Saratoga Springs, NY 12866
05.2000 - Current
- Guided patients through insurance inquiries, financial resources, and coverage options to enhance understanding and access.
- Linked patients to community resources and support services.
- Listened carefully to clients to identify needs and offer practical solutions.
- Provided guidance on how to access services and resources.
- Completed intake assessments with new clients to review eligibility and build action plans.
- Referred clients to community agencies and other organizations.
- Conducted community outreach to increase awareness and utilization of programs and services offered by the organization. in community outreach activities to raise awareness of programs and services offered by organization.
Clerk/Cashier
Stewart
Clifton Park , NY 12020
04.2008 - 07.2013
- Processed transactions and managed register duties with precision to ensure customer satisfaction.
- Operated cash register following company policies and procedures.
- Greeted customers and addressed inquiries about merchandise and store policies to enhance shopping experience.
- Assisted customers with product inquiries daily, fostering positive interactions and supporting sales.
- Stocked shelves and arranged displays to support store presentation.
- Replenished inventory and checked stock levels across sales floor.
- Performed opening and closing duties, including counting register money at shift start and end and reconciling report discrepancies.
- Checked food expiration dates regularly to support quality control standards.
Janitor
YMCA
Clifton Park, New York
08.2001 - 01.2006
- Sanitized gym equipment and high-touch surfaces throughout YMCA facilities to promote health and safety for all members.
- Maintained cleanliness of YMCA locker rooms, restrooms, and common areas using approved supplies to ensure a hygienic environment.
- Cleaned and sanitized restrooms, sinks, countertops, and other surfaces.
- Disinfected various surfaces with approved cleaning products to minimize bacteria and virus spread.
- Swept, mopped, and vacuumed floors in all areas.
- Removed spills and hazards to keep YMCA walkways safe and clear.
- Collected trash and recycling from areas throughout the YMCA building.
Bookkeeper
Mechanicville Community Center
6 South Main Street Mechanicville , New York 12118
08.1987 - 05.2000
- Delivered accounting, payroll, and bookkeeping support for business operations, facilitating smooth financial processes.
- Maintained general ledger for community center programs and daily operations, ensuring accurate financial records.
- Reconciled bank statements and cash totals for center accounts.
- Assisted with accounts payable processing for vendors, utilities, and facility services.
- Recorded membership fees, donations, and program payments, contributing to the financial health of community center funds.
- Entered deposits, credit card charges, and sales transactions to support cash management.
- Monitored budget accounts for center departments and special events.
- Completed monthly bank reconciliations.
Bus driver/Aide, Autistic Kids
Mechanicville Public Schools
Mechanicville, New York
09.1979 - 04.2000
- Operated wheelchair lifts to assist passengers with special needs onto the bus safely.
- Fostered positive relationships with students through active listening and reinforcing behavior expectations, enhancing their overall experience.
- Assessed passenger emergencies and provided timely assistance to ensure safety and comfort.
- Inspected bus equipment, brakes, lights, and tires before daily operation.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Communicated respectfully with clients, families, and team members
Clerk/Typist
NY State Department of Labor
Albany, NY
11.1970 - 05.1973
- Typed letters, memos, reports and other documents using Microsoft Word.
- Reviewed forms for completeness, ensuring accuracy and compliance with departmental standards.
- Executed various clerical tasks in an organized office environment. and recorded information on records.
- Provided administrative support to office staff by efficiently filing and organizing paperwork for easy access.
- Organized files alphabetically or numerically to maintain a well-structured system of records.
- Entered claimant data into labor department record systems
Education
High School Diploma -
Mechanicville High School
Mechanicville, NY06-1970
Skills
- Insurance navigation
- Insurance eligibility
- Medicaid enrollment
- Intake assessment
- Resource referral
- Community outreach
- Electronic records
Certification
- NY State of Health Navigator Certification/License renews yearly 2012 to present
Accomplishments
- Saratoga Hospital Service Star Employee of the Month June 2017
Affiliations
- Mechanicville City Soft Ball Coach Lassie League 1990-1996
- Mechanicville Stillwater Soccer League Coach 1990 -1996
- Mechanicville Community Center Basketball Coach 1991-1993
- Mechanicville City Soft Ball Traveling Coach 1995-1996
Timeline
Clerk/Cashier
Stewart
04.2008 - 07.2013
Janitor
YMCA
08.2001 - 01.2006
NY State Of Health Insurance Navigator
Saratoga Hospital
05.2000 - Current
Bookkeeper
Mechanicville Community Center
08.1987 - 05.2000
Bus driver/Aide, Autistic Kids
Mechanicville Public Schools
09.1979 - 04.2000
Clerk/Typist
NY State Department of Labor
11.1970 - 05.1973
High School Diploma -
Mechanicville High School