Susan Donohue
Bethlehem,PA
Summary
Dynamic professional with a proven track record, enhancing operational efficiency and forging strong client relationships. Expert in Transportation Management System and excels in teamwork and collaboration. Demonstrates exceptional problem-solving and organizational skills. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Data Entry /Assistant Bookkeeper
Bookkeeper For You
04.2021 - Current
Transportation Broker
Westgate Global Logistics
05.2017 - Current
- Developed strong relationships with carriers and shippers, ensuring timely and accurate communication.
- Advised customers on transportation options, types of carriers or shipping routes.
- Coordinated with shipping and transport companies on behalf of clients.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Handled urgent situations or unexpected changes professionally, finding alternative solutions quickly without compromising service quality.
- Negotiated favorable rates with carriers, resulting in cost savings for clients.
Sales Associate /Custom Framing Specialist
Michaels Arts and Crafts
09.2013 - 05.2018
- Prioritized helping customers over completing other routine tasks in store.
- Engaged with customers to build rapport and loyalty.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Performed cash, card, and check transactions to complete customer purchases.
Material Tracker /Material Expeditor
Westgate Global Logistics
09.2015 - 05.2017
- Identified potential issues early on through proactive monitoring which helped prevent costly delays or setbacks later down the line.
- Collaborated with team members to develop more efficient tracking methods, resulting in increased productivity.
- Ensured timely data collection for accurate analysis and informed decisionmaking.
- Established strong relationships with clients through clear communication and consistent results delivery.
Sales Manager
Signature Homes by J. T. Maloney
11.1999 - 08.2008
- Maintained regular communication with clients, keeping them informed of progress throughout the buying or selling process.
- Organized open houses to showcase properties, generating increased interest from prospective buyers.
- Guided customers throughout the entire home-building process, from initial visit through closing
- Acted as liaison between the builder and the customer
- Worked with outside real estate agents to provide the best home buying experience for the customer
Team Leader / Computer Programmer
AT&T
12.1987 - 07.1991
Computer Programmer
Webcraft Technologies
08.1986 - 12.1987
Education
Bachelor of Science - Computer Science
Indiana University of Pennsylvania
Indiana, PA05-1986
Skills
- Microsoft Office
- Transportation Management System
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
Certification
Certified Transportation Broker
Timeline
Data Entry /Assistant Bookkeeper
Bookkeeper For You
04.2021 - Current
Transportation Broker
Westgate Global Logistics
05.2017 - Current
Material Tracker /Material Expeditor
Westgate Global Logistics
09.2015 - 05.2017
Sales Associate /Custom Framing Specialist
Michaels Arts and Crafts
09.2013 - 05.2018
Sales Manager
Signature Homes by J. T. Maloney
11.1999 - 08.2008
Team Leader / Computer Programmer
AT&T
12.1987 - 07.1991
Computer Programmer
Webcraft Technologies
08.1986 - 12.1987
Bachelor of Science - Computer Science
Indiana University of Pennsylvania
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