SUSAN DUARTE
Arlington,Virginia
Summary
A driven and highly trusted senior corporate counsel with comprehensive expertise in commercial transactions, contract negotiations, litigation management, M&A oversight, privacy, and cybersecurity. Delivers effective regulatory compliance counsel on privacy, financial services, technology, and consumer protection matters. Negotiates strategic transactions, including SaaS, procurement, product, and technology licensing, to support the marketing, product, and channel organizations. Excels at identifying risk, operationalizing strategic plans, and driving outstanding results across the business to deliver innovative products and services for Fortune 100 companies. Regulatory Compliance Staff Development Sales and Marketing Intellectual Property Licensing Services Financial Services Risk Mitigation Dispute Resolution Global Compliance
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Director and Senior Corporate Counsel, Subject Matter Expert
VERISIGN
Reston, Virginia
01.2021 - 01.2023
- Served as global regulatory compliance and transactional attorney reporting to deputy general counsel in 900-member domain name registry services and internet infrastructure company
- Legal, : $30 Million Brand Strategy
- Advised on consumer protection, advertising, IP (e.g., FTC Section 5, DMCA, UDAP, TCPA, Lanham Act, copyright, trademark, and personality rights), and substantiation data to ensure compliance with regulations and industry standards
- Oversaw and reviewed all corporate communications, social media, digital advertising campaigns, and sponsorship materials.
Director and Senior Counsel
T-MOBILE
Reston, Virginia
01.2005 - 01.2020
- Tapped as global compliance, regulatory, and litigation / enforcement attorney, reporting to senior vice president in 30,000-member wireless telecommunications company
- Financial Services Lead Counsel: Installment Billing and First Wireless Handset Leasing Program
- Championed installment billing program and pioneered $6 billion device leasing initiatives (first in U.S
- Wireless industry)
- Operated as primary counsel and team lead for financial services support (i.e., FCRA, ECOA, TILA, and UDAP), licensing, and regulatory inquiries and investigations
- Advised team and investigated credit, payments, billing, and lending legal issues
- Drafted consumer financial services agreements and ensured compliance with financial service advertising laws
- Lead Advertising and Consumer Protection Expert (Brand and Product Teams)
- Advised and counseled business partners on $700 million brand and product strategy incorporating oversight of advertising materials and consumer protection
- Led product managers on all aspects of product lifecycle, including compliance with regulatory requirements and requirements from third-party vendors, and supported end-of-product issues, including shutdown of telecommunications networks
- Drafted and reviewed consumer contracts, terms of use, product policies, and disclosures and implemented related processes to support compliance
- Privacy Matters
- Counseled and advised on consumer and data privacy and policy issues in the context of innovative and rapidly changing mobile wireless platforms and services
- Developed consumer product flows and direct-to-consumer marketing to ensure compliance with applicable privacy laws
- Worked cross-functionally to support government affairs, privacy, cybersecurity, data security issues, fraud, and operational privacy risk management
- Litigation, Enforcement, and Investigations
- Named lead counsel on cross-carrier enforcement investigation before CFPB, FCC, and all state attorneys general, with fine lowered by $40 million while negotiating favorable settlement terms
- Implemented and managed post-settlement compliance with settlement agreements
- Negotiated solutions and litigated cases contributing to company’s risk management strategy
- Resolved consumer disputes as well as FTC, FCC, BBB, and congressional inquiries
- Compliance and Risk Management
- Designed comprehensive financial services, privacy, and cybersecurity compliance programs to mitigate risk and comply with settlement obligations to help avoid potential enforcement action
- Leadership
- Led and managed a core team of 18, including attorneys and legal staff members
- Owned and controlled budget, eliminating unnecessary costs as possible.
Associate
MINTZ, LEVIN, COHN, FERRIS, POPEO P.C
Washington
01.2001 - 01.2004
- Acted as subject matter expert, counseling on wireless, broadband, internet, technology, telemarketing, privacy (CPNI and ECPA), CALEA, E911, cable, and CLEC matters
- Advocated before regulators, including FCC, FTC, NTIA, state PUCs, and local franchise authorities
- Responded to agency inquiries regarding compliance with federal laws
- Interpreted statutes and regulations, advising clients on compliance matters
- Prepared pleadings for federal and state courts as well as regulatory comments for FCC and FTC administrative dockets.
Education
Juris Doctor and Communications - undefined
CATHOLIC UNIVERSITY OF AMERICA
and Technology Law Certificate - undefined
B.A. - English and History
BOSTON COLLEGE
Skills
- Training and Development
- Stakeholder Rapport
- Supply and Demand Requirements
- Critical Thinking
- Verbal and Written Communication
- Process Improvement
- Cost Review
Certification
C.I.P.P. / U.S. Certificate
Communications and Technology Law Institute Certificate
Affiliations
Fintech Law & Policy Certification, Duke University
Leadership Academy Certification, ACC NCR Leadership Academy, Board Member, The Catholic University Technology Institute
Advisory Committee Member, ACC NCR Leadership Academy
Leader, Women in the House Network, Washington, D.C.
Chair, Association of Corporate Counsel, Financial Services Network
Timeline
Senior Director and Senior Corporate Counsel, Subject Matter Expert
VERISIGN
01.2021 - 01.2023
Director and Senior Counsel
T-MOBILE
01.2005 - 01.2020
Associate
MINTZ, LEVIN, COHN, FERRIS, POPEO P.C
01.2001 - 01.2004
Juris Doctor and Communications - undefined
CATHOLIC UNIVERSITY OF AMERICA
and Technology Law Certificate - undefined
B.A. - English and History
BOSTON COLLEGE
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