Susan Dunbar
Stanwood
Summary
Program Quality Management, audit preparation, KPI monitoring and contract compliance. Work well with all services levels to coordinate and complete project management assignments.
Overview
30
30
years of professional experience
Work History
Owner, Charitable Business
MYSONs Closet
07.2022 - Current
- Community engagement, networking, community connection
- Outreach and donation coordination
- Meeting the needs of community with essential items
- Business development, marketing and creating sustainable donation cycle.
Community Event Coordinator
UnitedHealth Care-Community Plan
08.2019 - 12.2020
- Community engagement, networking, contract enrollment, planning
- Community resources coordination for local services
- Provide excellent customer service to vendors and clients.
- Data collection of referral sources
- Problem solves health plan issues with service providers.
Community Event Coordinator
Washington Vocational Services (WVS)
02.2018 - 08.2019
- Determine employment accommodations to create successful customer retention.
- Track client KPI’s for job achievements, to assess retraining needs.
- Coordinate and teach needed job skills to meet employer job expectations.
Program Supervisor
SL Start
03.2017 - 01.2018
- Process weekly payroll utilizing Paylocity.
- Evaluate staff KPI’s according to personal employment and goals.
- Supervise caregivers, train, track and evaluate per work expectations.
- Create relationships with families and community members & contract compliance.
Family Support Advocate
Cocoon House
01.2017 - 03.2017
- New program marketing within community to increase enrollments.
- Network with community partners in Snohomish County
- Track Contract metrics and program achievements in data management systems
- Utilize HMIS, for homeless management clients tracking.
Program Manager
Orion Industries/ Diversified Industrial services
09.2013 - 01.2017
- Manage staff, support clientele and guide employment consultants with services.
- Provide weekly program training in-person and on-line staff.
- Program metrics and staff KPI’s in data management systems
- Salesforce
- Budgeting forecasting for department
- Participate in Leadership team Strategic Planning
- Risk and Incident Management
Medical Office Manager and Support Staff
Nystroms Associates, Providence Hospital and Group Health
09.2010 - 09.2013
- Customer Service with vendors and clientele
- EPIC EMS used for confidential data files.
- Manage office supplies and new staff office set-up.
- Coordinate purchases and office equipment contracts.
- Marketing in-person, online and area canvasing.
- Creative thinking to increase medical start-up revenue.
Operations Manager
Volunteers of America, Disability Program
01.2003 - 09.2010
- Payroll biweekly processing
- DSHS State billing and end of year Cost Report management
- Customer and Stakeholder coordination
- Customer evaluation and quality management
- Audit preparation and coordination
- Assist in Accounting department for special projects.
- YMCA Everett, Grayson’s and Associates, and Olsten Kimberly Quality Care
Administrative, Risk Management
01.2001 - 12.2003
- Data Entry, Legal office, State Billing, Collections and Account Reconciliations
Office Manager
Compass Health, Everett Campus
12.1994 - 12.2001
- Program and Office Management
- Supply Coordination, State Billing & reimbursement, Staff supervision, Meeting management, MS Office, Payroll process and coordination
Education
Associates - Biblical Studies
Seattle Bible College
Everett, WA05.2025
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University of Phoenix
01.2022
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Light University
01.2021
General Medical Studies
North Seattle Community College
01.1987
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Business Computer Training Institute
01.1987
Skills
- Strategic planning
- Data collection
- Public relations
- Budgeting
Timeline
Owner, Charitable Business
MYSONs Closet
07.2022 - Current
Community Event Coordinator
UnitedHealth Care-Community Plan
08.2019 - 12.2020
Community Event Coordinator
Washington Vocational Services (WVS)
02.2018 - 08.2019
Program Supervisor
SL Start
03.2017 - 01.2018
Family Support Advocate
Cocoon House
01.2017 - 03.2017
Program Manager
Orion Industries/ Diversified Industrial services
09.2013 - 01.2017
Medical Office Manager and Support Staff
Nystroms Associates, Providence Hospital and Group Health
09.2010 - 09.2013
Operations Manager
Volunteers of America, Disability Program
01.2003 - 09.2010
Administrative, Risk Management
01.2001 - 12.2003
Office Manager
Compass Health, Everett Campus
12.1994 - 12.2001
Associates - Biblical Studies
Seattle Bible College
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University of Phoenix
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Light University
General Medical Studies
North Seattle Community College
undefined
Business Computer Training Institute
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