Susan Durham
Summary
Proven track record in enhancing customer satisfaction and streamlining online order processes at Walmart, showcasing exceptional attention to detail and an upbeat attitude. Excelled in relationship building and multitasking, achieving high quality goals with over 90% accuracy. Skilled in customer service and planning, consistently delivering results beyond expectations. Experienced Direct Service Provider knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.
Overview
28
28
years of professional experience
Work History
Digital Personal Shopper
Walmart
04.2017 - 07.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Direct Service Provider
Milestone, Inc
07.2003 - 12.2014
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented vitals, behaviors, and medications in client medical records.
- Monitored progress and documented patient health status changes to keep care team updated.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Shipping and Receiving Clerk
Michael's Machine
02.1996 - 05.2001
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Education
High School Diploma -
Harlem High School
Machesney Park, IL05.1991
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Relationship Building
- Online Order Processing
- Upbeat and Outgoing Attitude
- Documentation And Reporting
- Multitasking
Timeline
Digital Personal Shopper
Walmart
04.2017 - 07.2024
Direct Service Provider
Milestone, Inc
07.2003 - 12.2014
Shipping and Receiving Clerk
Michael's Machine
02.1996 - 05.2001
High School Diploma -
Harlem High School