Susan Eller
Full Time RV’er Part time Camp Worker
Newland,NC
Summary
Detail-oriented professional with 10 years in Cashier duties. Supports company values and prioritizes tasks to meet consumer needs. Self-motivated, organized and professional team player. Detail-oriented professional with at least 20years in managing money. Supports company values and prioritizes tasks to meet consumer needs. Self-motivated, organized and professional team player. Well-rounded store Clerk position with 3 months of experience stocking Gift Shop and taking payments from customers. Expert at receiving orders, arranging products in store and processing transactions. Qualified to operate Computers and Cash Register equipment.
Overview
28
28
years of professional experience
Work History
Gift Shop Cashier
Fun Valley Family Resort
South Fork, Colorado
05.2022 - Current
- Processed credit card, EBT and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Greeted customers and responded to requests for information.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Processed exchanges and returns by processing them in company database.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Lifted up to 10 pounds at once and used forklift to move heavier loads.
- Performed cash, card and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Administrative Assistant
NC License And Theft Bureau
Newton, NC
10.2010 - 12.2017
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
NC DRIVER LICENSE EXAMINER
NC DIVISION OF MOTOR VEHICLES
Newton, NC
12.2008 - 12.2010
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Stayed up-to-date on NORTH CAROLINA laws and licensing requirements to complete accurate and efficient reviews.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Performed routine data entry or document management.
- Updated operational records or licensing information using computer terminals.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Took new Drivers on Road Test.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Maintained excellent attendance record, consistently arriving to work on time
Administrative Assistant
Buncombe Correctional Center
Asheville, NC
04.2005 - 11.2008
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Set up conference rooms, technology and materials to facilitate meetings.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Screened visitors and issued badges to maintain safety and security.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Interacted with vendors to purchase and set up equipment and services.
- Edited documents to improve accuracy of language, flow and readability.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Leveraged accounting software to manage expenses and keep track of finances.
Administrative Assistant
Craggy Correctional Center
Asheville, NC
03.2000 - 04.2005
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Edited documents to improve accuracy of language, flow and readability.
- Interacted with vendors to purchase and set up equipment and services.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Managed Inmate Trust Fund money for at least 400 Inmates. Obtained money from Bank and distributed the money to Officers for distribution.
- Executed record filing system to improve document organization and management
Deputy County Clerk
Henderson County Court House
Hendersonville, NC
01.1998 - 03.2000
- Maintained current knowledge of records management industry trends to seek out improvement opportunities.
- Possessed and expected highest standards of integrity, ethics and performance from staff.
- Reviewed records management policies for compliance with state and local guidelines.
- Updated documents such as municipal codes and city charters.
- Maintained docket calendar and database for Superior court.
- Updated operational records or licensing information using computer terminals.
- Maintained fiscal records and accounts.
- Stayed up-to-date on NC laws and licensing requirements to complete accurate and efficient reviews.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Announced charges and indictments to defendants in court and recorded defendants' pleas.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Marked and preserved exhibits introduced into evidence in court proceedings.
- Performed routine data entry or document management.
Administrative Assistant
NC Department Of Corrections
Lenoir, NC
03.1994 - 12.1997
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Set up conference rooms, technology and materials to facilitate meetings.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Medical Records Clerk
NC Department Of Corrections
Hudson, NC
10.1989 - 03.1994
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Gathered patient information by collecting demographic information from variety of sources.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Input data into computer programs and filing systems.
- Identified new methods to optimize medical records management.
- Maintained database for storage and retrieval of medical records.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Secured medical records against loss or unauthorized access.
- Maintained accuracy, completeness and security for medical records and health information.
- Followed exact procedures for handling transfers and other releases of medical records.
Education
High School Diploma -
Avery County High School
Newland, NC06.1972
Skills
- Customer Relations
- Inventory Stocking
- Cash Register Operation
- Cashier Abilities
- Closing Procedures
- Maintaining Clean Work Area
Art, to include Wood Burning and Macrame
Do Macrame Wall hangings and plant hangers. Do Wood Burning pictures.
Additional Information
My husband and I both retired from the state of NC. Due to him making a better Salary than me, I had to change jobs most times when he transferred from one county to another or promoted. I was blessed to be able to continue my career with the state whether it be the same kind of position or another. Sometimes I could stay in the same county when I applied and worked in a better paying position.
I didn't list that I worked for my Father-n-law when I wasn't even 18. He owned a Mini Market. I stocked and was a Cashier. He didn't even pay me minimum wage. He paid me the low amount and didn't even give me a W-2. But, I got a lot of experience (in more ways than one). That position wasn't worth listing.
Timeline
Gift Shop Cashier
Fun Valley Family Resort
05.2022 - Current
Administrative Assistant
NC License And Theft Bureau
10.2010 - 12.2017
NC DRIVER LICENSE EXAMINER
NC DIVISION OF MOTOR VEHICLES
12.2008 - 12.2010
Administrative Assistant
Buncombe Correctional Center
04.2005 - 11.2008
Administrative Assistant
Craggy Correctional Center
03.2000 - 04.2005
Deputy County Clerk
Henderson County Court House
01.1998 - 03.2000
Administrative Assistant
NC Department Of Corrections
03.1994 - 12.1997
Medical Records Clerk
NC Department Of Corrections
10.1989 - 03.1994
High School Diploma -
Avery County High School
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