Susan Espinoza
Tucson,AZ
Summary
Well qualified administrative team member that managed high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills that can be applied to any professionally held position.
Overview
13
13
years of professional experience
Work History
Operations Associate
Adara Wealth Managent
1980 E. River Rd. Suite 100
10.2023 - Current
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Managed inventory levels for optimal product availability and reduced waste.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Collaborated with peers and other business areas to leverage best practices.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
Loan Coordinator
Nova Home Loans
Tucson, AZ
02.2023 - 09.2023
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process high levels of loan applications.
Branch Processing Manager
Nova Home Loans
Tucson, AZ
07.2022 - 02.2023
- Mentored departmental team of 6 employee, boosting efficiency, success and morale among employees.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Created solutions for obstacles to insure movement of files in pipeline making sure to meet established timelines.
- Collaborated with directors on process improvement initiatives to attain goals.
Loan Processor
Nova Home Loans
Tucson, AZ
05.2016 - 07.2022
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Mortgage Loan Processor
Academy Mortgage Corporation
Tucson, AZ
01.2015 - 05.2016
Accounts Receivable Specialist
BrightStar Care
Tucson, AZ
04.2014 - 01.2015
Executive Administrative Assistant
SAIC
Tucson, AZ
02.2011 - 12.2013
Education
High School Diploma -
Cholla High School
Tucson, AZ05.1984
Skills
- Complex Problem-Solving
- Time Management
- Organizational Strengths
- Client Relations
- Customer Interaction
- Sales Pipeline Maintenance
Languages
Spanish
Professional Working
Timeline
Operations Associate
Adara Wealth Managent
10.2023 - Current
Loan Coordinator
Nova Home Loans
02.2023 - 09.2023
Branch Processing Manager
Nova Home Loans
07.2022 - 02.2023
Loan Processor
Nova Home Loans
05.2016 - 07.2022
Mortgage Loan Processor
Academy Mortgage Corporation
01.2015 - 05.2016
Accounts Receivable Specialist
BrightStar Care
04.2014 - 01.2015
Executive Administrative Assistant
SAIC
02.2011 - 12.2013
High School Diploma -
Cholla High School