Susan Espinoza
Tucson,AZ
Summary
Well qualified administrative team member that managed high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills that can be applied to any professionally held position.
Overview
13
13
years of professional experience
Work History
Operations Associate
Adara Wealth Managent
10.2023 - Current
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Managed inventory levels for optimal product availability and reduced waste.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Collaborated with peers and other business areas to leverage best practices.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
Loan Coordinator
Nova Home Loans
02.2023 - 09.2023
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process high levels of loan applications.
Branch Processing Manager
Nova Home Loans
07.2022 - 02.2023
- Mentored departmental team of 6 employee, boosting efficiency, success and morale among employees.
- Created production schedules to effectively fulfill production plans and meet process goals.
- Created solutions for obstacles to insure movement of files in pipeline making sure to meet established timelines.
- Collaborated with directors on process improvement initiatives to attain goals.
Loan Processor
Nova Home Loans
05.2016 - 07.2022
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Mortgage Loan Processor
Academy Mortgage Corporation
01.2015 - 05.2016
Accounts Receivable Specialist
BrightStar Care
04.2014 - 01.2015
Executive Administrative Assistant
SAIC
02.2011 - 12.2013
Education
High School Diploma -
Cholla High School
Tucson, AZ05.1984
Skills
- Complex Problem-Solving
- Time Management
- Organizational Strengths
- Client Relations
- Customer Interaction
- Sales Pipeline Maintenance
Languages
Spanish
Professional Working
Timeline
Operations Associate
Adara Wealth Managent
10.2023 - Current
Loan Coordinator
Nova Home Loans
02.2023 - 09.2023
Branch Processing Manager
Nova Home Loans
07.2022 - 02.2023
Loan Processor
Nova Home Loans
05.2016 - 07.2022
Mortgage Loan Processor
Academy Mortgage Corporation
01.2015 - 05.2016
Accounts Receivable Specialist
BrightStar Care
04.2014 - 01.2015
Executive Administrative Assistant
SAIC
02.2011 - 12.2013
High School Diploma -
Cholla High School
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