Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SUSAN ESTENSON

Sacramento,CA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

34
34
years of professional experience

Work History

Customer Service (Volunteer Position)

Sacramento International Airport
05.2024 - Current
  • Greeted customers while providing exceptional customer service, addressing client concerns promptly and effectively
  • Enhanced visitor experience by providing friendly and informative customer service.
  • Provided high-level customer service, resolving issues promptly.

Communications Dispatcher II

Sacramento County
07.1996 - Current
  • Answered high volume of incoming 911 and non-emergency calls for service. Quickly prioritized and triaged calls to assess needs of citizens
  • Operated consistent heavy radio traffic on radio dispatch console with multiple channels with 80-100 units per day.
  • Worked closely with and monitored radio traffic for outside agencies such as Elk Grove Police, California Highway Patrol, Sacramento Police Department, Sacramento Metro Fire
  • Entered and gathered information for various law enforcement systems such as NCIC, SVS, MUPS, CLETS, KPF, LPR, 3SI and SHOTSPOTTER

Revenue Recovery Specialist

County Of Sacramento
11.1990 - 07.1996

Education

High School Diploma -

St Francis High School
Sacramento, CA
05.1979

Skills

  • Problem-solving
  • Time management
  • Call center experience
  • Multitasking and organization
  • De-escalation techniques
  • Critical thinking
  • Stress management
  • Customer service
  • Active listening
  • Decision-making

Accomplishments

  • Received the Telecommunications Dispatcher of the Year award, voted by supervisors, officers and co-workers, as well as the Employee of the Year award for my division.
  • Member of the first Sacramento County Sheriff Tactical Dispatch Team
  • Strong verbal communication
  • Conflict Resolution
  • Self-motivated

Timeline

Customer Service (Volunteer Position)

Sacramento International Airport
05.2024 - Current

Communications Dispatcher II

Sacramento County
07.1996 - Current

Revenue Recovery Specialist

County Of Sacramento
11.1990 - 07.1996

High School Diploma -

St Francis High School

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