Susan Faber
Peru,IL
Summary
Dynamic Manager of Laboratory Services with a proven track record at OSF Heart of Mary Medical Center, excelling in regulatory compliance and quality assurance. Expert in strategic planning and employee training, I successfully implemented process improvements that enhanced operational efficiency and elevated customer satisfaction. Passionate about fostering a positive team culture and driving results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager Laboratory Services
OSF Heart of Mary Medical Center
Urbana, IL
01.2024 - Current
- Managed staff scheduling and ensured adequate coverage for daily operations.
- Oversaw compliance with healthcare regulations and internal policies within the facility.
- Developed training materials to enhance staff knowledge on hospital protocols.
- Facilitated communication between departments to streamline patient services and referrals.
- Evaluated performance metrics to identify areas for operational improvements.
- Implemented quality assurance processes to maintain high standards of care delivery.
- Assisted in budgeting and resource allocation for department needs and activities.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed risk by developing and implementing effective risk management strategies.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager Laboratory Services
HSHS St. Anthony's Memorial Hospital
Effingham, IL
06.2019 - 12.2023
- Managed staff scheduling and ensured adequate coverage for daily operations.
- Coordinated departmental meetings to discuss patient care strategies and improve workflows.
- Oversaw compliance with healthcare regulations and internal policies within the facility.
- Developed training materials to enhance staff knowledge on hospital protocols.
- Facilitated communication between departments to streamline patient services and referrals.
- Evaluated performance metrics to identify areas for operational improvements.
- Implemented quality assurance processes to maintain high standards of care delivery.
- Assisted in budgeting and resource allocation for department needs and activities.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed risk by developing and implementing effective risk management strategies.
- Streamlined communication channels, improving information flow and decision-making speed.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Ensured compliance with industry regulations and company policies.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Conducted performance reviews for team members.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Developed and implemented strategic plans to achieve company objectives.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
MBA - Health Administration
Western Governors University
Salt Lake City, UT01-2022
Bachelor of Science - Administration
University of Phoenix
Tempe, AZ06-2010
Skills
- Regulatory compliance
- Quality assurance
- Customer relationship management (CRM)
- Staff scheduling
- Performance evaluation
- Budget management
- Employee training
- Change management
- Culture Champion
- Strategic planning
- Project planning
Certification
- MLS (ASCP) cm
Timeline
Manager Laboratory Services
OSF Heart of Mary Medical Center
01.2024 - Current
Manager Laboratory Services
HSHS St. Anthony's Memorial Hospital
06.2019 - 12.2023
MBA - Health Administration
Western Governors University
Bachelor of Science - Administration
University of Phoenix