Brandy Ross
Las Vegas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Laboratory Services Manager
University Medical Center Of Southern Nevada
01.2021 - Current
- Oversee laboratory quality, document control, phlebotomy services, specimen processing, hematology, coagulation and urinalysis
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Developed and analyzed key performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
Laboratory Supervisor
St. Rose Dominican Hospital - Siena Campus
08.2014 - 03.2021
- Responsible for the Blood Bank and Hematology departments
- Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
- Mentored junior staff members to foster professional growth, skill development, and career advancement opportunities within the organization.
- Maintained equipment and facilities in good working order.
- Facilitated troubleshooting efforts during unexpected challenges or crises while maintaining composure under pressure.
Medical Technologist
St. Rose Dominican Hospital - San Martin Campus
08.2008 - 08.2014
- Generalist working in blood bank, hematology, chemistry, coagulation, urinalysis, limited microbiology and molecular.
- Contributed to the overall success of the laboratory by maintaining a positive attitude and demonstrating strong teamwork skills in daily interactions with peers.
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Analyzed laboratory findings to check accuracy of results.
- Enhanced patient care by accurately performing and interpreting laboratory tests in hematology, chemistry, microbiology, and blood bank departments.
Education
Bachelor of Science - Clinical Laboratory Science
University of Nevada, Las Vegas
Las Vegas, NV05.2008
Skills
- Reporting and documentation
- Quality Control
- Regulatory Compliance
- Operations Management
- Risk Management
- Problem-solving abilities
- Multitasking
- Team building
- Employee Training
Certification
- Six Sigma Certification - Green Belt, 2024 November
- General Supervisor, State of Nevada, 2008 August
- Medical Laboratory Scientist - ASCP, 2008 August
Timeline
General Laboratory Services Manager
University Medical Center Of Southern Nevada
01.2021 - Current
Laboratory Supervisor
St. Rose Dominican Hospital - Siena Campus
08.2014 - 03.2021
Medical Technologist
St. Rose Dominican Hospital - San Martin Campus
08.2008 - 08.2014
Bachelor of Science - Clinical Laboratory Science
University of Nevada, Las Vegas
- Six Sigma Certification - Green Belt, 2024 November
- General Supervisor, State of Nevada, 2008 August
- Medical Laboratory Scientist - ASCP, 2008 August
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