Robert Johnson
Summary
Professional well-versed in shrinkage control, inventory management and financial leadership. Talented leader with innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.
Overview
11
11
years of professional experience
Work History
General Store Manager
Rent-A-Center NPS
Huntsville
11.2024 - Current
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained new team members on company policies and best practices for service.
- Oversaw inventory management, including stock replenishment and organization.
- Implemented visual merchandising strategies that enhanced product displays and attracted customers.
- Assisted in budgeting and expense tracking to maintain financial targets.
- Resolved customer complaints effectively to promote a positive shopping experience.
- Collaborated with staff to develop promotional events and drive sales initiatives.
- Conducted regular performance evaluations to support team development and morale.
- Implemented new policies and procedures according to company guidelines and objectives.
- Oversaw daily operations of store, including inventory, and supply restocking, cash-handling and assisting customers.
- Provided customers with information about product features and assisted them in selecting items.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Maintained records of inventory, sales, and personnel activity.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Conducted regular meetings with employees to discuss current operations issues.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Developed and managed annual budget for the store.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Ensured compliance with all safety regulations and procedures in the store.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Oversaw inventory management through cycle counts and audits to minimize shrinkage.
- Established relationships with vendors to secure timely delivery of merchandise.
- Reduced process lags by effectively managing associates to ensure optimal productivity.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
General Store Manager
Acceptance Now
Decatur
03.2024 - 11.2024
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Monitored staff performance and provided feedback, ensuring alignment with service standards and improving overall customer experience.
- Trained new team members on company policies and best practices, improving onboarding process and service quality.
- Oversaw inventory management, including stock replenishment and organization.
- Maintained records of inventory, sales, and personnel activity.
- Implemented new policies and procedures according to company guidelines and objectives.
- Implemented visual merchandising strategies that enhanced product displays and increased customer engagement.
Life Insurance Agent
Everisepc
Harvest
10.2021 - 03.2024
- Assessed client needs to recommend suitable coverage options.
- Developed personalized insurance plans based on client assessments.
- Educated clients on life insurance products, enhancing their understanding of benefits and coverage options.
- Managed client relationships through proactive follow-ups, ensuring clients remained informed and engaged.
- Prepared customized quotes for prospective customers, aligning coverage options with their specific needs.
- Collaborated with underwriters to process applications efficiently.
- Utilized CRM systems to track client interactions and documentation effectively.
General Store Manager
Rent-A-Center NPS
Opelika
05.2015 - 10.2023
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Oversaw daily operations of store, including inventory, and supply restocking, cash-handling and assisting customers.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Oversaw inventory management, including stock replenishment and organization.
- Trained new team members on company policies and best practices for service.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Conducted regular performance evaluations to support team development and morale.
- Resolved customer complaints effectively to promote a positive shopping experience.
- Collaborated with staff to develop promotional events and drive sales initiatives.
- Facilitated team meetings to address operational challenges.
- Assisted in budgeting and expense tracking to maintain financial targets.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Developed and managed annual budget for the store.
- Implemented new policies and procedures according to company guidelines and objectives.
- Maintained records of inventory, sales, and personnel activity.
- Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
- Inspected store premises regularly to maintain cleanliness and a safe working environment.
- Provided customers with information about product features and assisted them in selecting items.
Skills
- Inventory management
- Sales forecasting
- Budget management
- Terminations management
- Effective communication
- Store operations
- Retail operations
- Loss prevention
- Performance analysis
- Operations management
- Process improvements
- Revenue generation
- Visual merchandising
- Customer service
- Client relations
- Customer relations
- Staff training
- Employee supervision
- Team leadership
- Team building
- Employee scheduling
- Recruiting and hiring
- Terminations management
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Leadership skills
- Leadership development
- Team collaboration
- Operational oversight
- Project management
- Market analysis
- Sales coaching
- Reporting documentation
- Strategic planning
- Deposit procedures
- Hospitality and accommodation
- Performance evaluation
- Store compliance
- Stock management
- Inventory oversight
- Delegation
- Profit maximization
- Terminations management
- Deposit procedures
- Strategic planning
Timeline
General Store Manager
Rent-A-Center NPS
11.2024 - Current
General Store Manager
Acceptance Now
03.2024 - 11.2024
Life Insurance Agent
Everisepc
10.2021 - 03.2024
General Store Manager
Rent-A-Center NPS
05.2015 - 10.2023