Susan Faber
Peru,IL
Summary
Dynamic Market Manager at OSF, adept at driving operational excellence and enhancing patient satisfaction through strategic planning and innovative process improvements. Skilled in regulatory compliance and project management, I foster high-performance teams and cultivate stakeholder relationships to align initiatives with business objectives, achieving significant operational efficiencies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Market Manager OSF Heart of Mary | Sacred Heart
OSF
01.2024 - Current
- Collaborated with cross-functional teams to optimize operations at each site.
- Collaborated with System Lab to standardize each site to current OSF standards.
- Analyzed data to make informed strategic decisions and improve overall performance metrics.
- Managed relationships with key stakeholders to align market initiatives with business objectives.
- Streamlined internal processes, enhancing operational efficiency and reducing costs.
- Drove patient satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
- Liaised between senior management and front-line team members to implement effective changes and standardization between both sites.
- Collaborated with other departments to ensure alignment of overall OSF goals with individual department objectives.
- Cultivated a high-performance culture within the team through motivational and transformational leadership techniques and ongoing skill development opportunities.
- Fostered culture of innovation, encouraging team to propose and test new ideas that streamline operations.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT01-2022
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ06-2010
Associate of Science - Medical Laboratory Technology
Sauk Valley
Dixon, IL06-1987
Skills
- Laboratory Operations
- Strategic & operational planning
- Regulatory Compliance - College of American Pathologists (CAP), Joint Commission, CLIA
- Safety & Risk Management
- Budgeting & cost control
- Quality assurance - Process Improvement
- SOP Development
- Document Control
- Staffing - Productivity
- Training & development
- Project management
- Inventory & assets management
Certification
Medical Laboratory Scientist - MLS (ASCP) cm - 02629783
Timeline
Market Manager OSF Heart of Mary | Sacred Heart
OSF
01.2024 - Current
MBA - Healthcare Administration
Western Governors University
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate of Science - Medical Laboratory Technology
Sauk Valley
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