Susan Falkner
Wilsonville,AL
Summary
Certified coding professional with strong foundation in medical coding systems, compliance regulations, and healthcare documentation. Adept at ensuring precise and accurate code assignment, optimizing reimbursement processes, and maintaining high standards of data integrity. Known for collaborative teamwork and adaptability in dynamic environments, contributing to team success and achieving organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Miss Christy's Preschool
Chelsea, AL
08.2019 - 05.2025
- Developed engaging lesson plans aligned with early childhood education standards.
- Implemented classroom management techniques to foster a positive learning environment.
- Collaborated with parents to support children's developmental progress and address concerns.
- Assessed student performance using observational methods to tailor individual learning experiences.
Receptionist
Pathway Pediatrics
Chelsea, AL
10.2018 - 07.2019
- Greeted and assisted patients upon arrival at the pediatric clinic.
- Managed appointment scheduling using electronic health record systems.
- Answered multi-line phone system, addressing inquiries promptly and professionally.
- Maintained patient confidentiality while handling sensitive information.
- Processed patient registration forms and verified insurance information accurately.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Assisted in administrative tasks, including filing and document management efficiently.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Knowledge of EHR/EMR Systems
- Maintained electronic health records with accuracy, improving data retrieval for medical professionals.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Preschool Teacher
Miss Christy’s Preschool
Chelsea, AL
08.2005 - 10.2018
- Developed engaging lesson plans that fostered creativity and learning.
- Implemented daily activities that promoted social and emotional skills.
- Maintained a safe and nurturing classroom environment for young children.
Education
Some College (No Degree) - Medical Coding And Billing
Auburn University
Auburn, ALCertified Professional Coder - Medical Coding
AAPC
Salt Lake City, UT03-2026
Skills
- Medical Coding and Billing
- Document Management
- Clinical Documentation
- Proficient in ICD-10-CM, CPT, HCPCS
- Proficient in Anatomy and Physiology
- Revenue Cycle Management
- HIPAA Compliance
- Strong Attention to Details
- Denied Claims/Appeals
- Electronic Health Record
- Medicare/Medicaid Guidelines
- Auditing
- EMR Systems
- Excellent Communication and Organizational Skills
- Medical Terminology
- Coding Error Resolution
- Medical Software Proficiency
- Data Entry and Management
Certification
- Certified Professional Coder by AAPC
- One Year Medical Coding and Billing
Timeline
Preschool Teacher
Miss Christy's Preschool
08.2019 - 05.2025
Receptionist
Pathway Pediatrics
10.2018 - 07.2019
Preschool Teacher
Miss Christy’s Preschool
08.2005 - 10.2018
Some College (No Degree) - Medical Coding And Billing
Auburn University
Certified Professional Coder - Medical Coding
AAPC