Susan Fedor
Bothell,WA
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Respectful and compassionate professional offering 5-year background in shelter services serving the homeless community by providing guidance for clients in need.
Overview
5
5
years of professional experience
Work History
Lead Shelter Staff
Friends Of Youth
Redmond, WA
02.2016 - 10.2021
- Completed intakes & assessments for incoming residents
- De-escalated guest conflicts to ensure a safe and inclusive environment for both guests and staff
- Respect differences in cultural and social identities, religious backgrounds, sexual orientation, and gender identities.
- Respected and maintained strict client confidentiality
Food Server & Expeditor
Red Robin Burgers & Brews LLC
Woodinville , WA
12.2012 - 05.2016
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Elevated customer satisfaction through follow-up and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Maintained speed of service for food orders while minimizing errors and complaints.
Education
Bachelor of Science - Behavioral Health
Lake Washington Institute of Technology
Kirkland, WA12.2022
Associate of Applied Science - Social & Human Services
Lake Washington Institute of Technology
Kirkland, WA06.2016
Skills
- Harm Reduction
- Trauma-Informed Approach
- Crisis Intervention/De-escalation
- Motivational Interviewing
- Intakes/Assessments
- Housing First Model
- HMIS & Database Entry
- Microsoft Office Suite
Timeline
Lead Shelter Staff
Friends Of Youth
02.2016 - 10.2021
Food Server & Expeditor
Red Robin Burgers & Brews LLC
12.2012 - 05.2016
Bachelor of Science - Behavioral Health
Lake Washington Institute of Technology
Associate of Applied Science - Social & Human Services
Lake Washington Institute of Technology
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