Susan Felty
Columbus,Ohio
Summary
Professional with strong background in business operations, adept at streamlining processes and driving efficiency. Skilled in strategic planning, budget management, and process optimization. Highly focused on team collaboration and achieving goals, adaptable to changing business needs, and reliable in delivering results. Known for excellent problem-solving skills, effective communication, and leadership abilities.
Overview
19
19
years of professional experience
Work History
Business Operations Manager
OhioHealth Grant Medical Center
Columbus, Ohio
07.2023 - Current
- Supported Oncology, Heart & Vascular, Pulmonary and Radiology Services
- Monitored budget and utilized operational resources for 20+ individual departments with combined revenue $500M +
- Led initiatives aimed at optimizing resource allocation and reducing costs.
- Collaborated with leadership to develop long-term operational strategies aligning with organizational goals.
- Analyzed operational data to identify trends and inform strategic decision-making.
- Coordinated cross-functional teams to ensure alignment on project initiatives.
- Fostered a culture of collaboration, mentoring staff to elevate team performance and engagement.
Manager of Imaging Services
OhioHealth Grant Medical Center
Columbus, Ohio
10.2015 - 07.2023
- Oversaw budget management and allocation for departmental resources and initiatives general radiography and mammography.
- Collaborated with medical staff to evaluate and optimize clinical workflows and procedures.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Administrative Officer of Radiology
Veterans Health Administration
Chillicothe, Ohio
03.2013 - 10.2015
- Collaborated with Chief of Radiology Medical Director to meet VA/ VISN 10 directives and objectives
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations (MRI Utilization at VA)
- Oversaw compliance for Office Inspector General (OIG) and Nuclear Regulatory Commission (NRC) maintaining high standards of safety and quality assurance.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity to address timeliness of Veteran Care.
- Defined, implemented, and revised operational policies and guidelines.
Supervisor of Imaging Services
OhioHealth Bing Cancer Center
Columbus, Ohio
11.2009 - 03.2013
- Supervised daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations, providing feedback to promote professional development among staff.
- Resolved patient concerns by implementing effective communication strategies within the team.
- Developed and maintained relationships with healthcare providers to enhance collaboration and communication.
Team Leader of Outpatient Imaging
Baptist Hospital East
Louisville, Kentucky
10.2006 - 11.2009
- Coordinated team activities to optimize patient care and service delivery.
- Maintained quality assurance measures, ensuring high standards of patient care services.
Education
Master of Science - Business Administration And Management
UNIVERSITY OF SOUTHERN INDIANA
Evansville, IN05-2019
Skills
- Strategic planning
- Budgeting and forecasting
- Operations management
- Data analytics
- Partnership development
- Relationship building and management
- Policy development and enforcement
- Workforce planning
- Presentation skills
- Business growth initiatives
Timeline
Business Operations Manager
OhioHealth Grant Medical Center
07.2023 - Current
Manager of Imaging Services
OhioHealth Grant Medical Center
10.2015 - 07.2023
Administrative Officer of Radiology
Veterans Health Administration
03.2013 - 10.2015
Supervisor of Imaging Services
OhioHealth Bing Cancer Center
11.2009 - 03.2013
Team Leader of Outpatient Imaging
Baptist Hospital East
10.2006 - 11.2009
Master of Science - Business Administration And Management
UNIVERSITY OF SOUTHERN INDIANA
Committees and Memberships
- Radiology Lead for Central Ohio Sector Healthcare Partnership
- Co Chair Goal Deployment Traveler Reduction and Associate Retention
- OhioHealth RFP: Fluoroscopy, Fixed Radiographic, and portable imaging systems
- Learning Development: Leadership for Success and Crucial Conversations
- Lean Academy: GEMBA/KPI
- Innovation Council: Diagnostic Radiology and Bone Densitometry
- OhioHealth System Policy and Procedure Committee: System Radiology Owner
- AHRA and ASRT: Radiology national organizations
PASSIONS
- Utilize integrated systems with shared decision making to meet complex patient needs.
- Cultivate enduring partnerships for a common core goal.
- Empower others to realize their potential.
- Implement strategic thinking to align with organizational goals.
- Guide and empower my children to thrive as they build their own paths.