ANGELA CAMP
Business Operations Manager
Rome,United States
Summary
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Business Operations Manager
State Farm
Lindale, Georgia
02.2010 - 05.2020
- Consistently ranked #1 sales team in all lines of business
- Tracked production goals of sales team, and agency performance
- Led motivational and informational meetings weekly
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
Realtor
Harrington Realty/Reese & Smallwood
Rome, Georgia
01.2001 - 03.2014
- Pre-sold and coordinated transactions on new custom-built homes working with local builder
- Received increasing stream of repeat and referral based business
- #1 Agent in first month of business
Operations Manager-New Home Development
C. Everett Smith Builders
Rome, Georgia
06.1999 - 02.2010
- Decreased waste by 35% by streamlining office operations
- Budget development, AR/AP, and payroll
- Reviewed contracts and tracked sales
- Evaluated data and delivered reports to stakeholders regarding key trends driving market share/growth
- Tracked ongoing projects to ensure completion dates
- Ensured proper permits were on granted
- Coordinated GSWCC Soil Erosion class for local contractors
- GSWCC Level IA Certified
Education
MBA - Business Administration And Management
Shorter University
Rome, GA 08.2013 - 05.2015
Bachelor of Science - Education
University of West Georgia
Carrollton, GA 08.2006 - 05.2008
Skills
Contract Negotiation
Strategic Marketing
Leadership
Training & Development
Business Development
Financial Management
Strategic planning
Budgeting
Operations management
Negotiation
Contract Management
Project Management
Professional rapport
Business planning
Financial data interpretation
Timeline
MBA - Business Administration And Management
Shorter University
08.2013 - 05.2015
Business Operations Manager
State Farm
02.2010 - 05.2020
Bachelor of Science - Education
University of West Georgia
08.2006 - 05.2008
Realtor
Harrington Realty/Reese & Smallwood
01.2001 - 03.2014
Operations Manager-New Home Development
C. Everett Smith Builders
06.1999 - 02.2010
Licenses
Real Estate- 248576
Insurance- 2859628