Michael Herson
New York City
Summary
Relationship-driven operations professional with extensive client-facing experience and a strong transition path into SaaS business development. Proven ability to engage customers, manage high-pressure situations, and communicate clearly across multiple stakeholders. Highly coachable, metrics-driven, and motivated to contribute to a fast-paced revenue team.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Business Operations Manager
Higher Empire
New York, New York
2022 - Current
- Directed daily operations for logistics company serving multiple NYC clients.
- Acted as primary communication liaison, addressing inquiries and service adjustments.
- Conducted client outreach to enhance relationships and discover growth opportunities.
- Increased lead generation by 35% through identification of new business opportunities.
- Implemented operational workflows and communication systems to enhance reliability.
- Oversaw payroll processing, ensuring accuracy in workforce documentation.
Bar Manager
The Ruby
New York, New York
2021 - 2022
- Directed daily operations in a high-volume, upscale bar environment.
- Supervised and trained bartending staff, managing schedules and private event coordination.
- Oversaw vendor relations, inventory management, ordering, and cost control measures.
- Ensured compliance with health, safety, and liquor regulations to maintain operational standards.
- Resolved customer issues efficiently, leading service recovery initiatives to enhance satisfaction.
Bartender
Hasalon
New York, New York
2020 - 2021
- Provided exceptional guest service in fast-paced, upscale restaurant environment.
- Upsold menu items and informed customers on culinary enhancements to elevate experiences.
- Collaborated with management and kitchen staff to ensure effective communication and service flow.
- Ensured compliance with health and safety standards for a safe dining experience.
Education
Master of Arts - International Relations
CUNY
01-2025
Bachelor of Arts - Creative Writing
SUNY Purchase
01-2012
Skills
- Client communication
- Writing & editing
- Issue resolution
- Lead generation
- Conflict resolution
- Relationship building
- HubSpot, Salesforce
- Google Workspace, Slack
- Team leadership
- Operational workflows
- Business development
- Event coordination
- Time management
- Contract negotiation
- Closing tactics
- Digital marketing
- Email Marketing
- Market research
- Upselling techniques
- B2B background
- Strong communication
- Cold calling
- Social selling
- Time-management
Certification
Business Intelligence — Google Digital Academy (2025)
Timeline
Business Operations Manager
Higher Empire
2022 - Current
Bar Manager
The Ruby
2021 - 2022
Bartender
Hasalon
2020 - 2021
Master of Arts - International Relations
CUNY
Bachelor of Arts - Creative Writing
SUNY Purchase