Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Susan Fernandez

Elberton,GA

Summary

To secure challenging position that will utilize my many skills in the customer service field and offer me the prospect of advancement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Sub-Assembler

Caterpillar BCP
Athens, GA
09.2015 - 12.2023
  • Sub-assembly for swing frame, blade valve, adapters, joysticks left and right, station 3L (foot pedals and hand controls) in operator group as well as assisting in OPS whenever needed pre-assembling parts for the line
  • Entered information into computer accurately for work done on small track type tractors and mini-hydraulic excavators daily
  • Worked with Engineers to revamp computer standard work for blade valves and adapters to improve tack time and body mechanics
  • Was also a contributing team member in the 304.5 XTC VAB pilot build
  • Assisted in troubleshooting with product questions.
  • Determined work assignments and assembly procedures to maximize efficiency and productivity.
  • Performed quality checks on products and documented discrepancies.
  • Worked quickly and efficiently while maintaining a high level of quality assurance standards.
  • Monitored machine operations to ensure proper functioning during the assembly process.
  • Identified any faulty or defective parts and reported them immediately to management.
  • Completed day-to-day duties accurately and efficiently.
  • Modified existing software systems to enhance performance and add new features.

Assistant Manager

7-Eleven, Inc
Calhoun Falls, SC
02.2012 - 08.2015
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Private Chef/Au Pair

Carter Edge
Elberton, GA
02.2008 - 01.2012
  • Prepared various dishes using different cooking methods to bring out the flavor, texture, and taste of all kinds of foods.
  • Maintained clean and sanitized kitchen to reduce risk of illness or germ spread.
  • Ensured physical and social well-being of each child.
  • Shop for meals, supplies, etc
  • Developed cost-effective recipes that met client's needs while staying within budgetary parameters.
  • Meet 3 children after school or activities and assist with homework, etc
  • Assist in any way to keep home and 5 different schedules running smoothly.
  • Maintained cleanliness and safety standards within the kitchen area at all times.
  • Planned and prepared food following special diet needs.
  • Completed meal preparation for weekday breakfasts and lunches.

Education

High School Diploma -

North Augusta Senior High
North Augusta, SC
01.1984

Skills

  • Extensive experience with all office machinery Typing speed 55 wpm (10 years)
  • Customer service
  • Sales
  • Cash handling
  • Inside sales
  • Food handling
  • Adaptive Learning
  • Dependable and Responsible
  • Critical Thinking
  • Assembly
  • Quality Control

References

References available upon request.

Timeline

Sub-Assembler

Caterpillar BCP
09.2015 - 12.2023

Assistant Manager

7-Eleven, Inc
02.2012 - 08.2015

Private Chef/Au Pair

Carter Edge
02.2008 - 01.2012

High School Diploma -

North Augusta Senior High

Similar Profiles

CREATE PROFILE
Susan Fernandez