Susan Ferraro
Myrtle Beach,South Carolina
Summary
Pragmatic Chaplain Assistant skilled helping many individuals simultaneously in fast-paced environments while remaining calm and composed. Smart individual dedicated to working with emotional needs of others. Offering empathy, patience and commitment to keeping information confidential. Spiritual Job Title with Number years of experience in Type ministry. Accomplished in helping community members strengthen relationships with God by guiding individuals throughout service activities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Chaplain
Pennsylvania Department Of Corrections
06.2007 - 09.2015
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Provided spiritual care through visitation, counseling, and prayer.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Comforted family members, offered attentive listening and high level of emotional support.
Psychiatric RN Casemanager
University Of Pittsburgh Medical Center
12.1984 - 08.2015
- Explained useful coping methods to relieve depression and anxiety.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Advocated for and strived to protect health, safety, and rights of patient.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Educated patients and families about mental health, diagnoses and treatment options.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Evaluated patient histories, complaints, and current symptoms.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Chaplain Assistant
University Of Pittsburgh Medical Center
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Managed office and maintained records and files to offload administrative duties from chaplain.
Education
Penn State McKeesport Campus,Pa.
2 Associates Degrees: RN+ General Studies - Nursing
Community College of Allegheny County Boyce CampusPa
05.1984
Skills
- Clients Rights
- Direct Care
- Training Exercises
- Closing Procedures
Accomplishments
- Collaborated with team of 15 in the development of Allegheny County Mental Health Court.
- Supervised team of 3 staff members.
- Cameos of Caring RN casemanager award 2014
- Employee of the month× 2
- Pa.Forensic Treatment Providers yearly award for establishing first Mental Health Court in Pa.
Timeline
Chaplain
Pennsylvania Department Of Corrections
06.2007 - 09.2015
Psychiatric RN Casemanager
University Of Pittsburgh Medical Center
12.1984 - 08.2015
Chaplain Assistant
University Of Pittsburgh Medical Center
Penn State McKeesport Campus,Pa.
2 Associates Degrees: RN+ General Studies - Nursing
Community College of Allegheny County Boyce CampusPa
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