Empathetic Chaplain with 5 years of experience assessing, developing and coordinating spiritual care plans. Well-organized and respectful individual with expertise in facilitating post-death bereavement processes and leading interfaith chapel services.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chaplain Resident
Charlie Norwood V.A. Medical Center
10.2022 - 09.2023
Created and used spiritual assessments for crisis management, intervention, bereavement and chemical dependency.
Delivered individualized approaches considering situational and population-specific needs.
Counseled employees requesting emotional or spiritual support.
Initiated crisis assessment and intervention skills in emergency situations.
Participated in didactic sessions and education seminars.
Comforted family members, offered attentive listening and high level of emotional support.
Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
Applied knowledge regarding crisis interventions to assist in emergency situations.
Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
Provided spiritual care through visitation, counseling and prayer.
Led programs such as worship, study, fellowship and service opportunities.
Managed office and maintained records and files to offload administrative duties from chaplain.
Researched and prepared materials used in Bible study and daily devotions.
Planned and conducted worship services.
ASL and Technology Instructor
High Point Christian Academy
08.2016 - 05.2018
Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
Provided individualized tutoring and support to bring up core academic knowledge of all students.
Instructed students individually and in groups using various teaching methods such as lectures, discussions and demonstrations.
Used computers, audio-visual aids and other equipment and materials to supplement presentations.
Conferred with parents or guardians, other teachers and administrators to resolve students' behavioral and academic problems.
Substitute Teacher
Kelly Educational Staffing
08.2015 - 05.2016
Guided the learning process toward the achievement of curriculum goals and in harmony with the goal, established clear objectives for all lessons, units and projects.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
Customer Care Representative
Citizens Property Insurance
08.2012 - 11.2015
Assisted policyholders with billing, claims, and coverage concerns
Maintained and improved quality results by adhering to standards and guidelines.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer needs through competent customer service and prompt problem-solving.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Logged call information and solutions provided into internal database.
Commercial Account Manager
Erwin Insurance Agency
09.2006 - 11.2010
Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
Negotiated rates to set up finance contracts.
Analyzed client needs to identify coverage solutions and produced policy and quotes.
Prepared orders and issued binders, proofs of insurance, and endorsements for delivery to clients.
Built relationships with customers and community to establish long-term business growth.
Education
4 Units of CPE - Clinical Pastoral Education
Charlie Norwood VA Medical Center
Augusta, GA
09.2023
M.Div - Religious Studies
Asbury Theological Seminary
Wilmore, KY
12.2022
CPE - Clinical Pastoral Education
Baptist Health
Jacksonville, FL
11.2019
Bachelor of Science - Interdisciplinary Studies
Trinity Baptist College
Jacksonville, FL
12.2016
Skills
Emergency Situations
Worship Service Assistance
Grief Support
Reading Comprehension
Administrative Leadership
Spiritual Care
Crisis Intervention
Records Management
Group Sessions
Clients Rights
Sacraments Administration
Public Relations
Certification
Spiritual & Psychological First Aid. UMBC Training Centers.
14 Contact hours.
Grief Following Trauma. UMBC Training Centers.
14 Contact hours.
2 years experience as volunteer minister/chaplain for Ascension St. Vincent's Clay. 2018-2019.
Registered Nurse, Medical-Surgical Unit at Charlie Norwood VA Medical CenterRegistered Nurse, Medical-Surgical Unit at Charlie Norwood VA Medical Center
Health Care Tech/ Certified Nursing Assistant at Charlie Norwood VA Medical CenterHealth Care Tech/ Certified Nursing Assistant at Charlie Norwood VA Medical Center