Susan Fischer
Senior Manager
Fitchburg,WI
Summary
Talented finance professional with a proven track record of providing financial services to clients while managing complex loan transactions. Possesses a deep understanding of credit analysis, loan origination, and closing. Offers great time management and task prioritization skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Mortgage Underwriter
Bankers Bank
04.2020 - Current
- Determine credit risks by reviewing files in advance and comparing data against internal checklists and guidelines, underwriting over 2500+ files.
- Verify the integrity of applicants' information to minimize fraud.
- Work with processing team members to communicate errors and obtain missing information for current applications.
- Maintained mortgage program compliance with federal agencies such as FNMA, FREDDIE MAC and USDA
- Ensure compliance with federal regulations and company policies through diligent examination of mortgage documentation.
Consumer Loan Officer
St. Mary's & Affiliates Credit Union
03.2019 - 04.2020
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
Mortgage Loan Originator
Settlers Bank
03.2018 - 03.2019
- Worked with underwriters to fix application problems and resolve issues.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
Retail Branch Manager
BMO Harris Bank
01.2015 - 01.2018
- Optimized branch productivity through continuous improvements in processes, procedures, and staff training initiatives.
- Increased foot traffic into store locations by fostering partnerships with local businesses driving cross-promotional marketing campaigns.
- Conducted timely performance evaluations of staff members, offering constructive feedback for ongoing growth and success.
- Maximized profitability by skillfully managing expenses such as labor costs, supplies, and overhead.
- Boosted sales performance by training employees in effective selling techniques and product knowledge.
Closing Department Manager
Dane County Title Company
01.2013 - 01.2015
- Mentored and trained new team members, resulting in improved performance and increased understanding of company procedures.
- Increased overall employee satisfaction within the department through offering support, encouragement, and constructive feedback for professional development opportunities.
- Collaborated with cross-functional teams to expedite loan closings and resolve any issues that arose during the process.
- Established strong relationships with vendors, title companies, attorneys, clients for smooth transactions throughout the closing process.
- Safeguarded company reputation by promptly addressing customer concerns or complaints regarding the closing process.
Education
Master of Science - Organizational Leadership
Univeristy of Northwestern St Paul
St. Paul, MN05.2017
MBA - Business Administration And Project Management
Lakeland College
Plymouth, WI05.2012
Associate of Arts - Marketing
Lakeland College
Plymouth, WI05.2009
Skills
- Strong decision-making
- Residential Loans
- Application Analysis
- Quality control measures
Certification
- Certified Mortgage Compliance Professional (CMCP) - Mortgage Bankers Association.
- Certified Mortgage Undewriter (CRU) - Mortgage Bankers Association.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
Timeline
Senior Mortgage Underwriter
Bankers Bank
04.2020 - Current
Consumer Loan Officer
St. Mary's & Affiliates Credit Union
03.2019 - 04.2020
Mortgage Loan Originator
Settlers Bank
03.2018 - 03.2019
Retail Branch Manager
BMO Harris Bank
01.2015 - 01.2018
Closing Department Manager
Dane County Title Company
01.2013 - 01.2015
Master of Science - Organizational Leadership
Univeristy of Northwestern St Paul
MBA - Business Administration And Project Management
Lakeland College
Associate of Arts - Marketing
Lakeland College
- Certified Mortgage Compliance Professional (CMCP) - Mortgage Bankers Association.
- Certified Mortgage Undewriter (CRU) - Mortgage Bankers Association.
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