Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Susan Foglio

Vero Beach,FL

Summary

Experienced customer service representative with exceptional organizational skills and attention to detail. Friendly outgoing and the ability to resolve customer issues in a timely manner.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

IAA
Morganville, NJ
04.2020 - 11.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • handled payments, counter help
  • Motor vehicle title work, power of attorney's, leather of affidavit.
  • Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer service representative

Executive Towing
Marlboro Township, New Jersey
01.2014 - 12.2018
  • Resolve customer problems via phone and email
  • Data entry
  • Answer phones
  • Filing
  • Invoicing

Office assistant

Magnum Motors Unlimited Llc
Toms River, New Jersey
01.2009 - 11.2014
  • Order entry
  • Answer phones
  • Filing
  • Troubleshoot customer problems
  • Invoicing

Office manager

Coyne textile services
03.2007 - 07.2009
  • Scheduling
  • Invoicing
  • Accounts payable/receivables
  • ADP payroll
  • Troubleshoot customer problems

Customer service

Hardware Designs Inc.
Fairfield, New Jersey
05.2002 - 04.2007
  • Answer phones
  • Data entry
  • Invoicing
  • Troubleshoot customer problems
  • Invoicing
  • Place orders with vendors

Education

High School Diploma -

Hilside, High School
Hillside, NJ
06.1982

Skills

  • Typing 55 wpm
  • Exceptional customer service and organizational skills
  • Microsoft word and outlook
  • self starter

Timeline

Customer Service Representative

IAA
04.2020 - 11.2025

Customer service representative

Executive Towing
01.2014 - 12.2018

Office assistant

Magnum Motors Unlimited Llc
01.2009 - 11.2014

Office manager

Coyne textile services
03.2007 - 07.2009

Customer service

Hardware Designs Inc.
05.2002 - 04.2007

High School Diploma -

Hilside, High School
Susan Foglio