Experienced customer service representative with exceptional organizational skills and attention to detail. Friendly outgoing and the ability to resolve customer issues in a timely manner.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
IAA
Morganville, NJ
04.2020 - 11.2025
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
handled payments, counter help
Motor vehicle title work, power of attorney's, leather of affidavit.
Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer service representative
Executive Towing
Marlboro Township, New Jersey
01.2014 - 12.2018
Resolve customer problems via phone and email
Data entry
Answer phones
Filing
Invoicing
Office assistant
Magnum Motors Unlimited Llc
Toms River, New Jersey
01.2009 - 11.2014
Order entry
Answer phones
Filing
Troubleshoot customer problems
Invoicing
Office manager
Coyne textile services
03.2007 - 07.2009
Scheduling
Invoicing
Accounts payable/receivables
ADP payroll
Troubleshoot customer problems
Customer service
Hardware Designs Inc.
Fairfield, New Jersey
05.2002 - 04.2007
Answer phones
Data entry
Invoicing
Troubleshoot customer problems
Invoicing
Place orders with vendors
Education
High School Diploma -
Hilside, High School
Hillside, NJ
06.1982
Skills
Typing 55 wpm
Exceptional customer service and organizational skills