Iesha Burns-Chatman
Granite City,USA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum
Collinsville, IL
01.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Registered Medical Assistant
Washington University
St. Louis, MO
12.2023 - 08.2024
- Performed patient assessments, including vital signs and medical history documentation.
- Assisted physicians in exams, treatments, and procedures.
- Prepared laboratory specimens for analysis and organized lab results.
Healthcare Security Officer
Allied Universal
St. Louis, MO
08.2020 - 08.2021
- Monitored and maintained security
- Served as protection to clients
- Observed and reported any disturbances
Sales Associate
Circle K
Caseyville, IL
09.2017 - 11.2019
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Education
Medical Assistant program - Medical Assisting
CALC, Institute of Technology
Fairview Heights, IL09.2023
Nursing Aid program - CNA
SWIC
Belleville, IL07-2021
Some College (No Degree) - Customer Service
Vatterott College - Fairview Heights
Fairview Heights, ILSkills
- Take and Record Vital Signs
- Phlebotomy
- Electronic Health Records
- Injections/Vaccinations
- Microsoft computer software
- Basic CPT/ICD-10 coding
- Appointment Scheduling
- Typing 55 wpm
- Information Security
- Data Collection
- Call Management
- Data Entry
- Complaint resolution
- Paperwork Processing
- Receiving support
Certification
- CUS
Accomplishments
- PERFECT ATTENDACE
- EMPLOYEE OF THE MONTH
- COMMUNICATION
- CUSTMER SERVICE
References
References available upon request.
Timeline
Registered Medical Assistant
Washington University
12.2023 - 08.2024
Customer Service Representative
Spectrum
01.2023 - Current
Healthcare Security Officer
Allied Universal
08.2020 - 08.2021
Sales Associate
Circle K
09.2017 - 11.2019
Medical Assistant program - Medical Assisting
CALC, Institute of Technology
Nursing Aid program - CNA
SWIC
Some College (No Degree) - Customer Service
Vatterott College - Fairview Heights
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