Susan Foshee
Dallas,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. With over 10 years of administrative experience in a fast-paced, professional business environment, honed exceptional organizational and communication skills enabling effective monitoring and completion of projects and tasks efficiently and accurately. Well-organized nature ensures thorough and timely completion of even complex projects. Proven track record in time management and follow-through, consistently delivering results. Highly motivated to continue learning and growing, taking on increased responsibility and further developing business skills.
Overview
11
11
years of professional experience
Work History
E-Commerce Customer Service Specialist II
Dallas Independent School District, DISD
04.2018 - 04.2021
- Contributed to the development of new processes that increased overall team productivity levels within the e-commerce department.
- Implemented effective customer retention strategies resulting in increased repeat business and improved brand loyalty.
- Coordinated closely with logistics partners to ensure prompt resolution of any shipping or delivery-related issues faced by customers.
- Conducted regular quality assurance checks on outgoing orders to maintain high standards of accuracy and presentation.
- Resolved escalated customer complaints professionally and efficiently, preserving company reputation and fostering goodwill among clients.
- Implemented proactive measures to prevent recurring customer issues, reducing repeat complaints significantly.
- Managed high-volume customer inquiries through various communication channels, including email, live chat, and phone calls.
- Spearheaded initiatives aimed at optimizing website functionality for enhanced user experience and increased conversions rates.
- Enhanced customer satisfaction by resolving complex e-commerce issues and providing timely solutions.
- Maintained detailed records of customer interactions, allowing for better tracking of patterns and trends in customer behavior.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Executive Administrative Assistant V
Dallas Independent School District, DISD
10.2015 - 04.2018
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events and worked on ad hoc projects.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Led staff and vendors in providing high level of service for owner and guests.
Assistant Buyer - Procurement Assistant
DISD Construction Services/Bond Office
03.2010 - 08.2015
- Responsible for creating and processing of all Check Requisitions for: Utilities, Land Invoices, A/E Reimbursables, TXDOH, DFW Advisors Property Management & Special Requests for AT&T, ONCOR, ATMOS, City of Dallas and City of Dallas Storm Water Fees; work with Accounting Dept
- For Oracle Testing
- Monitor various sites for compliance with multiple issues and receipt of payments to multiple remittance locations, all Bond Office Legal Filing for Lee Simpson Technology Group: Create and process all PO Requisitions for all Technology CSSA/CSAA's, send NTP'S to Technology Group
- Spreadsheet Responsibilities - Manage/Monitor: 2008 Bond Program Land Spreadsheet Technology: CSSA/CSAA Final Approval Spreadsheets Texas Dept
- State Health Spreadsheet Texas Dept
- State Health -Special Projects/Portables Spreadsheet Legal Invoices Spreadsheet Bond Office Check Log Register
- Prepared detailed purchase requisitions and documentation for approval by senior management, expediting the procurement process while maintaining transparency throughout all stages of decision making.
- Provided purchase information to support budget planning, expenditures and financial commitments.
Education
Associate of Applied Science - Business Services – Information Technology, Administration
Eastfield Community College
Mesquite, TXHigh School Diploma -
Nimitz High School
Irving, TXSkills
- Excel Spreadsheets, Contract Auditing, E Rate Training, Compliance, Invoice Processing, Budget Oversight, Oracle Experience, Database Management, Proficiency with Microsoft Office Professional - Strong Analytical & Organizational Skills
Timeline
E-Commerce Customer Service Specialist II
Dallas Independent School District, DISD
04.2018 - 04.2021
Executive Administrative Assistant V
Dallas Independent School District, DISD
10.2015 - 04.2018
Assistant Buyer - Procurement Assistant
DISD Construction Services/Bond Office
03.2010 - 08.2015
Associate of Applied Science - Business Services – Information Technology, Administration
Eastfield Community College
High School Diploma -
Nimitz High School
Similar Profiles
Shelia ThomasShelia Thomas
Educational Diagnostician at Dallas Independent School District-DISD, Life School, Lancaster Central OfficeEducational Diagnostician at Dallas Independent School District-DISD, Life School, Lancaster Central Office
Juan SalazarJuan Salazar
Special Education Case Manager at Dallas Independent School District, DISDSpecial Education Case Manager at Dallas Independent School District, DISD
Claudia PachecoClaudia Pacheco
Administrative Assistant III at Dallas Independent School District, DISD - Human Capital Management - Strategic Pipeline DepartmentAdministrative Assistant III at Dallas Independent School District, DISD - Human Capital Management - Strategic Pipeline Department
Dionne StatenDionne Staten
Registered Nurse at Dallas Independent School District (DISD)Registered Nurse at Dallas Independent School District (DISD)
Aman SharmaAman Sharma
Pharmacy Manager at CVS HealthcarePharmacy Manager at CVS Healthcare