Summary
Overview
Work History
Skills
Timeline
Generic

Susan Fowler

Scottsdale,AZ

Summary

Highly-motivated professional with desire to take on new challenges. Dedicated to providing fun, safe, and engaging activities to program participants. Utilizing talents in leadership and communication to build rapport and lead by example.

Overview

20
20
years of professional experience

Work History

Smaland Childcare Coworker

IKEA
Tempe, AZ
04.2024 - Current
  • Developed and implemented activities to meet the physical, emotional, and social needs of children.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Supervised and monitored the safety of children in my care.
  • Demonstrated patience and understanding when working with young children.
  • Ensured compliance with state regulations related to childcare facilities.
  • Sanitized toys and tables to maintain clean, safe environment.

Shopkeeper

IKEA
Tempe, AZ
12.2017 - 04.2024
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Resolved customer complaints promptly and professionally.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines, setting priorities and goals.

Customer Service Leader

IKEA
Tempe, AZ
07.2014 - 12.2017
  • Provided exceptional customer service to ensure customer satisfaction.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.

Shopkeeper

IKEA
Minneapolis, MN
06.2004 - 07.2014

Skills

  • CPR trained, May 2024
  • Team Building and Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Special Events
  • Community Engagement
  • Friendly and Positive

Timeline

Smaland Childcare Coworker

IKEA
04.2024 - Current

Shopkeeper

IKEA
12.2017 - 04.2024

Customer Service Leader

IKEA
07.2014 - 12.2017

Shopkeeper

IKEA
06.2004 - 07.2014

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Susan Fowler